Client Services Specialist

Autodesk
Tokyo, Singapore
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Troubleshooting","Problem-solving","Communication","Customer focus","Attention to detail"]

Provide high-quality support to customers and partners by resolving software access and order inquiries with strong troubleshooting and communication. Triage, analyze, document, and respond to issues across phone, chat, and web/email, including license fulfillment and account sign-in. Deliver “how to” sessions, readiness activities, and webinars, maintain shared knowledge base content, and collaborate with cross-functional teams and local sales to handle orders and recurring service needs.

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FursaFursa
Autodesk
Autodesk
10 hours ago

Client Services Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide high-quality support to customers and partners by resolving software access and order inquiries with strong troubleshooting and communication. Triage, analyze, document, and respond to issues across phone, chat, and web/email, including license fulfillment and account sign-in. Deliver “how to” sessions, readiness activities, and webinars, maintain shared knowledge base content, and collaborate with cross-functional teams and local sales to handle orders and recurring service needs.
Location: Tokyo, Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Ensure customers have immediate access to purchased software by troubleshooting back-office systems or using third-party tools to determine root causes of access issues.
  • •Receive, investigate, and respond to support needs for product access, account sign-in, license fulfillment, and related order inquiries.
  • •Communicate with customers and partners across phone, chat, and web/email to maintain high satisfaction and resolve issues.
  • •Serve as a subject matter expert on policies, processes, and tools; support partner onboarding, training, and partner service reviews.
  • •Create and update shared knowledge base content, educate on self-serve resources (including webinars and readiness activities), and collaborate with cross-functional teams and local sales.

Key Requirements

  • •3+ years in a customer-facing or client services position.
  • •Experience working in a customer service environment.
  • •Meet or exceed operational KPI requirements.
  • •Strong verbal and written communication skills.
  • •Fluent in Japanese (speaking and writing) and English (speaking and writing); other languages are an advantage.
Experience:3+ years
Skills:TroubleshootingProblem-solvingCommunicationCustomer focusAttention to detail
Languages:JapaneseEnglish

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
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Glassdoor: 3.9
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