Relationship Manager - Business Banking

Mashreq
United Arab Emirates
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Communication","Negotiation","Relationship management","Teamwork","Work ethic"]

Own and grow a portfolio of Small Enterprise (SE) banking relationships by deepening customer engagement and expanding share of wallet through cross-selling and targeted business leads. Manage end-to-end relationship ownership, including onboarding takeovers, credit facility reviews, monitoring for due diligence, and compliance (KYC/AML). Screen the market for new-to-bank opportunities, upgrade customers toward ME segment, and coordinate with risk and advisors to maximize earnings while containing risk.

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FursaFursa
Mashreq
Mashreq
1 day ago

Relationship Manager - Business Banking

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Last checked: 2 hours agoStatus: Live

Job Summary

Own and grow a portfolio of Small Enterprise (SE) banking relationships by deepening customer engagement and expanding share of wallet through cross-selling and targeted business leads. Manage end-to-end relationship ownership, including onboarding takeovers, credit facility reviews, monitoring for due diligence, and compliance (KYC/AML). Screen the market for new-to-bank opportunities, upgrade customers toward ME segment, and coordinate with risk and advisors to maximize earnings while containing risk.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage existing SE customer relationships and originate new SE relationships in business communities around branch locations.
  • •Actively source new-to-bank customers, generate leads from walk-ins, and drive up-selling, deep-selling, and cross-selling of banking products.
  • •Provide end-to-end ownership of customer relationship management for the assigned portfolio, delivering superior customer service.
  • •Conduct annual/periodic credit facility reviews and recommend credit facilities in line with the bank’s policy to maximize earnings while containing risks.
  • •Ensure portfolio quality through KYC reviews, due diligence monitoring, AML procedures, documentation/control activities, and regular status follow-ups.

Key Requirements

  • •4+ years of relevant banking experience in local or international markets.
  • •Proven relationship management qualities with banking sales and service experience.
  • •Advanced vocational knowledge across areas such as credit, trade, operating systems, and legal.
  • •Excellent communication and negotiation skills.
  • •MBA/CA, or a regular graduate with adequate relevant experience.
Experience:4+ yearsBanking
Skills:CommunicationNegotiationRelationship managementTeamworkWork ethic

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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