Lead - Solution Engineer

Freshworks
Boston
Workplace: HybridFull timeUSD 136,085 - 168,105 annuallyFunction: Administration & Executive AssistanceExperience: 6-8 yearsEducation: bachelorsSkills: ["Communication","Presentation","Problem-solving","Time management","Cross-functional collaboration"]

Lead Solution Engineer for Freshworks’ Enterprise-focused GTM team in North America, partnering with Enterprise customers to uncover critical business challenges, run discovery with sales, deliver product demos, gather requirements, and articulate Fresworks value. Hybrid role in Boston with 3 days onsite; leverage cross-functional collaboration, strong communication, and a drive for execution to advance SaaS solutions in ITSM/ESM.

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Freshworks
Freshworks
3 months ago

Lead - Solution Engineer

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead Solution Engineer for Freshworks’ Enterprise-focused GTM team in North America, partnering with Enterprise customers to uncover critical business challenges, run discovery with sales, deliver product demos, gather requirements, and articulate Fresworks value. Hybrid role in Boston with 3 days onsite; leverage cross-functional collaboration, strong communication, and a drive for execution to advance SaaS solutions in ITSM/ESM.
Location: Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Collaborating with our Enterprise customers to identify and address their most critical business challenges.
  • •Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals.
  • •Gathering requirements effectively to clearly define customer problems.
  • •Building and presenting compelling demonstrations of Freshworks products.
  • •Articulating the value of Freshworks solutions to a variety of audiences.

Pay and Benefits

Salary: USD 136,085 - 168,105 annually
Equity and Bonus:Equity
Perks:DentalMedicalVisionEquityEsppPaid LeaveCommuter BenefitsWellness StipendParental LeaveAdoption Leave

Key Requirements

  • •6-8 years of Solution Engineering experience.
  • •Excellent soft skills and presentation abilities; you will rely on these daily.
  • •Proven capability to work on cross-functional teams to address business and technical challenges.
  • •Strong verbal, written, presentation, and interpersonal communication skills.
  • •Demonstrated time management skills in a dynamic sales environment; you will manage multiple deals monthly.
Experience:6-8 years
Education:Bachelor's
Skills:CommunicationPresentationProblem-solvingTime managementCross-functional collaboration
Languages:English

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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