Claims Manager - Home Insurance (Brisbane, AU)

Manage an end-to-end portfolio of home insurance claims, supporting customers from lodgement through resolution with clear, empathetic outcomes. Assess coverage and liability in line with policy wording, regulations, and Zurich’s claims philosophy, while coordinating suppliers and external experts. Maintain accurate documentation, look for opportunities to improve claims processes, and help minimise loss across the claims lifecycle within a high-performing team.