NTT

1 month ago

Helpdesk Associate - troubleshooting

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide L1 technical guidance to identify, prioritize, and resolve customer-reported issues via telephone and email. Perform troubleshooting activities including recognition, research, isolation, resolution, and follow-up to ensure timely, accurate resolution. Act as a liaison between customers and internal departments to drive online system issue closure. Work rotational shifts and support Windows and PC hardware troubleshooting with strong English communication and customer handling.

Location: Coimbatore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide L1 technical guidance to identify, prioritize, and resolve reported problems via telephone and email.
•Perform issue troubleshooting steps: recognition, research, isolation, resolution, and follow-up.
•Serve as a liaison between customers and internal departments to ensure accurate, timely resolution of online system problems.
•Support resolution workflows to close system issues in an accurate and timely manner.
•Work rotational shifts as part of the helpdesk operation.

Key Requirements

•Minimum 6 months+ experience in a technical support role.
•Knowledge of troubleshooting Windows 10 and Windows 8 operating systems.
•Knowledge of PC hardware troubleshooting.
•Basic knowledge of Internet Explorer, networking, messaging, and MS Office.
•Fluent English with excellent writing, comprehension, and customer handling skills.

Education:Bachelor's

Skills:Customer handlingWritten communicationComprehension

Languages:English

Tech Stack:Windows 10Windows 8PC hardwareInternet ExplorerNetworkingMessagingMS OfficeCOTS applicationsEmailTelephone

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT