PRADA Client Advisor Bag Ginza Mitsukoshi 1F (Tokyo, JP)

Prada Group
Tokyo
Workplace: OnsiteFull timeFunction: SalesEducation: bachelorsSkills: ["Customer focus","Communication","Responsibility","Teamwork","Personalization"]

Deliver exceptional, personalized luxury customer experiences as a Prada brand ambassador by understanding client needs and creating memorable client journeys. Own individual and store sales targets, maintain high service and product knowledge standards, and actively build long-term client relationships using CRM and digital tools. Support omnichannel appointment and service efforts, handle customer inquiries and complaints with collaboration from customer service leaders, and ensure accurate execution of store operations, security, and reporting.

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Prada Group
Prada Group
1 day ago

PRADA Client Advisor Bag Ginza Mitsukoshi 1F (Tokyo, JP)

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Last checked: 6 hours agoStatus: Live

Job Summary

Deliver exceptional, personalized luxury customer experiences as a Prada brand ambassador by understanding client needs and creating memorable client journeys. Own individual and store sales targets, maintain high service and product knowledge standards, and actively build long-term client relationships using CRM and digital tools. Support omnichannel appointment and service efforts, handle customer inquiries and complaints with collaboration from customer service leaders, and ensure accurate execution of store operations, security, and reporting.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Create a warm, polished environment and deliver outstanding service aligned with the client journey concept.
  • •Aim to exceed personal sales targets and contribute to overall store success with strong sales performance.
  • •Maintain KPI-driven motivation and uphold the highest customer service and sales quality standards.
  • •Demonstrate deep understanding of product knowledge and Prada’s history, culture, and brand DNA in client communication.
  • •Collect customer information, accurately input it into the CRM system, and strengthen relationships to enable future business opportunities.

Key Requirements

  • •High school degree or higher.
  • •Passion for fashion and being a Prada fan.
  • •Proven sales experience building client relationships in luxury brands, premium luxury, or select shops.
  • •Strong experience selling ready-to-wear, shoes, and leather goods.
  • •Business-level Japanese skills, and sales experience using English, Chinese, or Korean (foreign languages) in client-facing roles.
Experience:LuxuryPremium luxuryFashion retailSelect shops
Education:Bachelor's
Skills:Customer focusCommunicationResponsibilityTeamworkPersonalization
Languages:JapaneseEnglishChineseKorean
Tech Stack:CRMSmartphoneDigital toolsOmnichannel

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn