Sales Assistant - Hermès İstanbul

Hermes
Istanbul
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Warmth","Patience","Active listening","Team spirit","Empathy"]

Drive store turnover by selling and providing excellent customer service, from the selling ceremony through after-sales support. Communicate efficiently with clients and colleagues, listen actively to build loyalty, and accurately capture client data in the CRM. Maintain store standards and house procedures, support visual merchandising basics, and manage stock replenishment. Participate in daily team briefings, complete training, and share learnings while continuously improving product knowledge.

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FursaFursa
Hermes
Hermes
11 months ago

Sales Assistant - Hermès İstanbul

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Drive store turnover by selling and providing excellent customer service, from the selling ceremony through after-sales support. Communicate efficiently with clients and colleagues, listen actively to build loyalty, and accurately capture client data in the CRM. Maintain store standards and house procedures, support visual merchandising basics, and manage stock replenishment. Participate in daily team briefings, complete training, and share learnings while continuously improving product knowledge.
Location: Istanbul
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Contribute to store turnover through selling.
  • •Demonstrate warmth and patience, and handle customer requests with efficient communication.
  • •Develop knowledge of after-sales support processes and merchandise/product knowledge.
  • •Ensure strong customer communication in selling and after sales, and use active listening to build loyalty.
  • •Maintain store standards, participate in daily briefings, support visual merchandising, and handle stock replenishment.

Key Requirements

  • •Minimum 3 years of experience.
  • •Fluent in both Turkish and English.
  • •Demonstrate excellent verbal or written communication skills.
  • •Develop knowledge of after-sales support processes.
  • •Accurate CRM capture and recording of client data.
Experience:3+ yearsRetail
Skills:WarmthPatienceActive listeningTeam spiritEmpathy
Languages:TurkishEnglish
Tech Stack:CRM

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn