IT Engineer - 2 (Vietnam)

Quince
Vietnam
Workplace: RemoteFull timeFunction: IT Support & HelpdeskExperience: 2-5 yearsSkills: ["Troubleshooting","Problem-solving","Independent work","Written communication","Verbal communication","Documentation","Attention to detail"]

Support Quince employees in Vietnam with reliable, secure IT operations for a remote workforce. You’ll handle end-user troubleshooting, device provisioning and offboarding, and identity/access management across tools like Google Workspace and Okta. Manage device compliance with MDM platforms (JAMF, Kandji, Intune), troubleshoot networking and connectivity, assist with endpoint security and patching, and escalate complex incidents when needed.

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FursaFursa
Quince
Quince
3 days ago

IT Engineer - 2 (Vietnam)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Support Quince employees in Vietnam with reliable, secure IT operations for a remote workforce. You’ll handle end-user troubleshooting, device provisioning and offboarding, and identity/access management across tools like Google Workspace and Okta. Manage device compliance with MDM platforms (JAMF, Kandji, Intune), troubleshoot networking and connectivity, assist with endpoint security and patching, and escalate complex incidents when needed.
Location: Vietnam
Workplace: Remote
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Serve as a key point of contact for IT support requests and troubleshoot hardware, software, account, and connectivity issues for remote employees.
  • •Support onboarding and offboarding by provisioning and deprovisioning devices, accounts, applications, and access.
  • •Manage IT asset and device lifecycles, including enrolling devices in MDM platforms and monitoring compliance (encryption, software versions, security configurations).
  • •Handle identity and access management across systems, troubleshoot authentication/SSO/MFA issues, and assist with access reviews using least-privilege principles.
  • •Provide remote support for workplace technology (Wi‑Fi, VPN, conferencing/collaboration tools) and assist with security/compliance monitoring and escalation of incidents.

Key Requirements

  • •2–5 years of hands-on experience in IT support, IT operations, systems administration, or a similar role.
  • •Experience supporting remote employees and troubleshooting hardware, software, accounts, and connectivity issues.
  • •Hands-on familiarity with MDM platforms such as JAMF, Kandji, or Microsoft Intune.
  • •Experience with identity and user administration in Google Workspace, Microsoft 365, Okta, JumpCloud, or similar platforms.
  • •Working knowledge of networking fundamentals (IP, DNS, VPNs, Wi‑Fi, firewalls) and device provisioning/access management for employee onboarding/offboarding.
Experience:2-5 years
Skills:TroubleshootingProblem-solvingIndependent workWritten communicationVerbal communicationDocumentationAttention to detail
Tech Stack:JAMFKandjiMicrosoft IntuneGoogle WorkspaceMicrosoft 365OktaJumpCloudSSOMFAWi-FiVPNIPDNSFirewallsEndpoint securityPatch managementEncryptionMDMEDRDLP

Company Brief

Quince
Quince is a direct-to-consumer brand offering affordable, high-quality apparel, home goods, and essentials—such as cashmere, basics, and home textiles—focused on transparent sourcing and value pricing for customers.
Industry: Direct to Consumer Brands
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn