Relationship Specialist

Openlane
Oklahoma City
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Customer service","Critical thinking","Accountability","Adaptability","Relationship building"]

Build and manage relationships with current and prospective independent auto dealers by supporting floorplanning financing. Use CRM tools and work queues to understand customer needs, assess business and risk situations, and make decisions with limited oversight. Grow the customer portfolio through organic expansion and promotional efforts, while balancing risk and driving new growth opportunities. Work within the Oklahoma City market and travel across your assigned territory.

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Openlane
Openlane
2 months ago

Relationship Specialist

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Last checked: 7 hours agoStatus: Live

Job Summary

Build and manage relationships with current and prospective independent auto dealers by supporting floorplanning financing. Use CRM tools and work queues to understand customer needs, assess business and risk situations, and make decisions with limited oversight. Grow the customer portfolio through organic expansion and promotional efforts, while balancing risk and driving new growth opportunities. Work within the Oklahoma City market and travel across your assigned territory.
Location: Oklahoma City
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Assess business and risk situations and make decisions with little oversight.
  • •Use CRM tools and work queues to develop understanding of customer needs.
  • •Grow the portfolio organically and support promotional efforts for product campaigns and cross-platform partnerships.
  • •Manage, service, and balance risk on customer accounts.
  • •Manage existing accounts and drive new growth opportunities.
Travel: Extensive travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLong-term DisabilityLife InsuranceEmployee Assistance

Key Requirements

  • •Minimum three to five years of experience in customer-facing, sales, or sales support roles.
  • •Valid driver’s license and reliable, dedicated transportation.
  • •Ability and desire to frequently travel (50–75%) within your market to support customers and prospects.
  • •Ability to apply sales expertise to resolve core dealer issues and support portfolio management, risk, and new business development.
  • •Ability to use technology required for the role (e.g., mobile applications/software) and effectively manage multiple tasks independently or as part of a team.
Experience:3-5 years
Skills:Customer serviceCritical thinkingAccountabilityAdaptabilityRelationship building
Licenses:Driver's license
Languages:EnglishSpanish
Tech Stack:CRMMobile applicationsSalesforceTableauGoogle WorkspaceWork queues

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn