Senior Technical Consultant - Customer Journeys

Adobe Systems
San Jose, San Francisco, Austin, Seattle, Atlanta, New York
Workplace: OnsiteFull timeUSD 134,400 - 245,300 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Cross-functional collaboration","Consulting mindset","Mentorship"]

Lead complex Adobe Experience Cloud marketing technology implementations for B2C customers, with a primary focus on Adobe Journey Optimizer (AJO) and customer journey technology delivery. Drive personalization, experimentation (A/B and multivariate), and optimization to improve engagement and conversion. Partner with Product, Engineering, and sales/internal teams to translate business requirements into scalable architectures, provide roadmap feedback, and deliver execution via API integrations, data-driven workflows, and high-quality tested deliverables.

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Adobe Systems
Adobe Systems
4 hours ago

Senior Technical Consultant - Customer Journeys

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead complex Adobe Experience Cloud marketing technology implementations for B2C customers, with a primary focus on Adobe Journey Optimizer (AJO) and customer journey technology delivery. Drive personalization, experimentation (A/B and multivariate), and optimization to improve engagement and conversion. Partner with Product, Engineering, and sales/internal teams to translate business requirements into scalable architectures, provide roadmap feedback, and deliver execution via API integrations, data-driven workflows, and high-quality tested deliverables.
Location: San Jose, San Francisco, Austin, Seattle, Atlanta, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead and implement marketing automation and customer journey solutions for B2C customers, delivering Adobe Customer Journeys technology and Adobe Journey Optimizer within the Adobe Experience Cloud stack.
  • •Drive marketing personalization, experimentation, and optimization strategies to improve engagement, conversion, and marketing performance.
  • •Partner with Product and Engineering by providing structured platform feedback, advocating for customer needs, and supporting roadmap evolution.
  • •Translate customer needs into scalable technical solutions aligned to architecture standards, total cost of ownership, and feasibility.
  • •Create delivery frameworks and repeatable processes, and produce high-quality unit-tested deliverables with peer testing and test plan/test case/test script development.

Pay and Benefits

Salary: USD 134,400 - 245,300 annually

Key Requirements

  • •Hands-on expertise with Adobe Journey Optimizer (AJO).
  • •Strong understanding of marketing personalization, segmentation, and experimentation frameworks (A/B and multivariate) with data-driven optimization.
  • •Proficiency in HTML and SQL, plus scripting and data modeling concepts for campaign logic and workflow orchestration.
  • •Experience setting up and working with API connections, including using tools such as Postman and PostBuster.
  • •Consulting background to translate business goals into scalable marketing architectures and measurable benchmarks, with executive-level communication skills.
Skills:CommunicationProblem-solvingCross-functional collaborationConsulting mindsetMentorship
Certifications:Adobe Journey OptimizerAdobe Experience Cloud
Tech Stack:Adobe Journey Optimizer (AJO)Adobe Experience CloudAdobe Experience PlatformAdobe Experience ManagerAdobe Acrobat StudioAdobe ExpressAdobe FireflyGenStudioCDPDMPPaid MediaAPIPostmanPostBusterHTMLSQLData modelingA/B testingMultivariate testingMarketing automation

Company Brief

Adobe Systems
Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1982
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