Home Claims Administrator (Brisbane, QLD, AU, 4000)

Allianz
Brisbane
Workplace: HybridFull time37.45+ hourlyFunction: Administration & Executive AssistanceSkills: ["Customer-first mindset","Problem-solving","Communication","Decision-making","Attention to detail"]

Manage end-to-end home insurance claims for a portfolio, from lodgement through settlement. Coordinate home repair works with builders, trades, and suppliers while keeping customers informed with clear, empathetic communication. Assess claims against policy coverage, make informed decisions, and monitor repair progress to meet quality, cost, and time expectations. Resolve issues, manage competing priorities, and collaborate with assessors and internal stakeholders to deliver outstanding service outcomes.

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FursaFursa
Allianz
Allianz
1 day ago

Home Claims Administrator (Brisbane, QLD, AU, 4000)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Manage end-to-end home insurance claims for a portfolio, from lodgement through settlement. Coordinate home repair works with builders, trades, and suppliers while keeping customers informed with clear, empathetic communication. Assess claims against policy coverage, make informed decisions, and monitor repair progress to meet quality, cost, and time expectations. Resolve issues, manage competing priorities, and collaborate with assessors and internal stakeholders to deliver outstanding service outcomes.
Location: Brisbane
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Manage a portfolio of home insurance claims from lodgement through to settlement.
  • •Coordinate repair works with builders, trades, and suppliers.
  • •Provide clear, empathetic communication to customers during the claims process.
  • •Assess claims in line with policy coverage and make informed decisions.
  • •Monitor repair progress to meet quality, cost, and time expectations.

Pay and Benefits

Salary: 37.45 hourly
Perks:Hybrid FlexibilityTraining Support

Key Requirements

  • •Experience in claims, insurance, construction, or property (preferred but not essential).
  • •Strong customer service and communication skills.
  • •Ability to manage multiple claims and competing priorities.
  • •A proactive, solutions-focused approach.
  • •Confidence making decisions and negotiating outcomes.
Skills:Customer-first mindsetProblem-solvingCommunicationDecision-makingAttention to detail

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn