Patient Experience Representative

Verse Medical
Buenos Aires, Manila, Bogotá
Workplace: RemoteFull timeUSD 7 - 7 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Empathy","Patience","Attention to detail","Troubleshooting"]

Serve as the frontline point of contact for patients and clinics, answering questions and guiding medical supply orders. You’ll help with insurance coverage, product eligibility, delivery schedules, and returns, troubleshoot issues like delayed or incorrect shipments, and escalate complex cases to the right teams. You’ll document interactions in internal systems to ensure continuity of care while using digital tools like VerseOS and Slack.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Verse Medical
Verse Medical
14 hours ago

Patient Experience Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the frontline point of contact for patients and clinics, answering questions and guiding medical supply orders. You’ll help with insurance coverage, product eligibility, delivery schedules, and returns, troubleshoot issues like delayed or incorrect shipments, and escalate complex cases to the right teams. You’ll document interactions in internal systems to ensure continuity of care while using digital tools like VerseOS and Slack.
Location: Buenos Aires, Manila, Bogotá
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Be the first point of contact for patients and clinics via phone, email, and messaging platforms.
  • •Provide guidance on supply orders, refill eligibility, and insurance coverage.
  • •Patient outreach to provide accurate guidance on supply orders.
  • •Troubleshoot and resolve issues, including delayed shipments, incorrect items, or insurance denials.
  • •Document interactions in internal systems and escalate complex cases to operations, billing, or management as needed.

Pay and Benefits

Salary: USD 7 hourly

Key Requirements

  • •Strong communication skills to explain complex information clearly.
  • •Empathy and patience when supporting patients dealing with medical challenges.
  • •Attention to detail to ensure order accuracy and complete documentation.
  • •Ability to troubleshoot and resolve issues such as delayed shipments, incorrect items, and insurance denials.
  • •Comfort working in digital systems and internal knowledge bases to access and record information.
Experience:Healthcare
Skills:CommunicationEmpathyPatienceAttention to detailTroubleshooting
Tech Stack:VerseOSSlack

Company Brief

Verse Medical
Develops medical devices and related technologies aimed at improving clinical procedures and patient outcomes. Focuses on designing, prototyping, and bringing healthcare hardware solutions to market for use in hospitals and clinical settings.
Industry: Medical Devices
Website