GovCIO

3 months ago

IT Service Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide onsite IT support for a federal customer in St. Thomas, supporting network and server operations, troubleshooting technical issues, and maintaining equipment and systems. You’ll manage ServiceNow on-call ticket resolution, install and patch operating systems (via SCCM), support remote users using VPN/Citrix, handle device encryption and cabling, and support enterprise network/security operations with tier-2 level troubleshooting and repairs. Occasional travel and customer support training are included.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Entry level

Key Responsibilities

•Provide onsite support for all IT activities and coordinate with support teams, help desks, customers, and technical staff to resolve problems.
•Perform operation and/or maintenance for networks and servers, including routine maintenance, hardware configurations, and replacing equipment components.
•Provide on-call support by identifying, researching, and resolving technical problems submitted via the ServiceNow ticketing system.
•Install operating system patches and upgrades via SCCM Software Center.
•Provide tier 2 support and remote support for telework/home users, including ensuring applications work over VPN/Citrix and assisting with troubleshooting and repairs.

Travel: Low travel

Pay and Benefits

Salary: USD 53,040 annually

Key Requirements

•High school with 0-3 years (or commensurate experience).
•US Citizen.
•High degree of technical proficiency.
•Excellent problem-solving skills and analytical abilities.
•Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role.

Education:High School

Skills:Problem-solvingAnalytical abilities

Certifications:A+ITIL FoundationHDISecurity+Network+Server+CompTIA Network+CompTIA A+CompTIA Server+CompTIA Security+

Tech Stack:ServiceNowSCCM Software CenterSCCMVPNCitrixApple MacintoshService DeskServiceNow ticketing

Eligibility

Nationality:US National

Security Clearance:Public Trust

Company Brief

GovCIO

Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn

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GovCIO

3 months ago

IT Service Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Entry level

Key Responsibilities

•Provide onsite support for all IT activities and coordinate with support teams, help desks, customers, and technical staff to resolve problems.
•Perform operation and/or maintenance for networks and servers, including routine maintenance, hardware configurations, and replacing equipment components.
•Provide on-call support by identifying, researching, and resolving technical problems submitted via the ServiceNow ticketing system.
•Install operating system patches and upgrades via SCCM Software Center.
•Provide tier 2 support and remote support for telework/home users, including ensuring applications work over VPN/Citrix and assisting with troubleshooting and repairs.

Travel: Low travel

Pay and Benefits

Salary: USD 53,040 annually

Key Requirements

•High school with 0-3 years (or commensurate experience).
•US Citizen.
•High degree of technical proficiency.
•Excellent problem-solving skills and analytical abilities.
•Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role.

Education:High School

Skills:Problem-solvingAnalytical abilities

Certifications:A+ITIL FoundationHDISecurity+Network+Server+CompTIA Network+CompTIA A+CompTIA Server+CompTIA Security+

Tech Stack:ServiceNowSCCM Software CenterSCCMVPNCitrixApple MacintoshService DeskServiceNow ticketing

Eligibility

Nationality:US National

Security Clearance:Public Trust

Company Brief

GovCIO

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn