IT Service Technician

GovCIO
United States Virgin Islands
Workplace: OnsiteFull timeUSD 53,040 - 53,040 annuallyFunction: Field Service, Maintenance & Skilled Trades0Education: high_schoolSkills: ["Problem-solving","Analytical abilities"]

Provide onsite IT support for a federal customer in St. Thomas, supporting network and server operations, troubleshooting technical issues, and maintaining equipment and systems. You’ll manage ServiceNow on-call ticket resolution, install and patch operating systems (via SCCM), support remote users using VPN/Citrix, handle device encryption and cabling, and support enterprise network/security operations with tier-2 level troubleshooting and repairs. Occasional travel and customer support training are included.

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FursaFursa
GovCIO
GovCIO
4 months ago

IT Service Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide onsite IT support for a federal customer in St. Thomas, supporting network and server operations, troubleshooting technical issues, and maintaining equipment and systems. You’ll manage ServiceNow on-call ticket resolution, install and patch operating systems (via SCCM), support remote users using VPN/Citrix, handle device encryption and cabling, and support enterprise network/security operations with tier-2 level troubleshooting and repairs. Occasional travel and customer support training are included.
Location: United States Virgin Islands
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Provide onsite support for all IT activities and coordinate with support teams, help desks, customers, and technical staff to resolve problems.
  • •Perform operation and/or maintenance for networks and servers, including routine maintenance, hardware configurations, and replacing equipment components.
  • •Provide on-call support by identifying, researching, and resolving technical problems submitted via the ServiceNow ticketing system.
  • •Install operating system patches and upgrades via SCCM Software Center.
  • •Provide tier 2 support and remote support for telework/home users, including ensuring applications work over VPN/Citrix and assisting with troubleshooting and repairs.
Travel: Low travel

Pay and Benefits

Salary: USD 53,040 annually

Key Requirements

  • •High school with 0-3 years (or commensurate experience).
  • •US Citizen.
  • •High degree of technical proficiency.
  • •Excellent problem-solving skills and analytical abilities.
  • •Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role.
Education:High School
Skills:Problem-solvingAnalytical abilities
Certifications:A+ITIL FoundationHDISecurity+Network+Server+CompTIA Network+CompTIA A+CompTIA Server+CompTIA Security+
Tech Stack:ServiceNowSCCM Software CenterSCCMVPNCitrixApple MacintoshService DeskServiceNow ticketing

Eligibility

Nationality:US National
Security Clearance:Public Trust

Company Brief

GovCIO
Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.
Industry: Professional Services
Growth: Established Company
Headquarters: Herndon, United States
WebsiteLinkedIn