Customer Support Representative (Temporary)

Airbus
Canada
Workplace: OnsiteTemporaryFunction: Customer Support (Service Desk)Skills: ["Customer communication","Accuracy","Problem-solving","Organizational skills","Ability to work independently"]

Manage customer after-sales requests for Airbus Helicopters Canada, acting as the single point of contact for repair/overhaul, rentals/exchange orders, spares/option sales, warranties, and service requests. Own order tracking and invoicing, prepare RMAs and quotes, coordinate internal departments and vendors to ensure timely deliveries, and support AOG/on-call coverage with 24/7 responsiveness. Maintain accurate CRM/data systems and report customer issues and sales opportunities.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Airbus
Airbus
4 days ago

Customer Support Representative (Temporary)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Manage customer after-sales requests for Airbus Helicopters Canada, acting as the single point of contact for repair/overhaul, rentals/exchange orders, spares/option sales, warranties, and service requests. Own order tracking and invoicing, prepare RMAs and quotes, coordinate internal departments and vendors to ensure timely deliveries, and support AOG/on-call coverage with 24/7 responsiveness. Maintain accurate CRM/data systems and report customer issues and sales opportunities.
Location: Canada
Workplace: Onsite
Employment Type: Temporary
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the single point of contact to ensure customer satisfaction across repairs/overhaul, rentals/exchange, spares/option sales, and warranty/claims.
  • •Prepare RMAs, quotes, and pricing/turnaround estimates; process purchase and sales orders and track component movements and billings.
  • •Create, organize, quote, track, and invoice support and service requests, including urgent AOG cases.
  • •Conduct preliminary warranty claim review and process warranty submissions using required tools/procedures, escalating alternatives when needed.
  • •Maintain customer support systems/data accuracy, coordinate internal departments/vendors for on-time deliveries, and manage customer feedback/escalations.

Key Requirements

  • •Previous customer support/account management experience is required.
  • •University degree or college diploma in Business Administration.
  • •Experience using an ERP/MRP system is an asset (SAP).
  • •CRM (Salesforce) experience is an asset.
  • •Strong professional communication, attention to detail, and ability to multi-task and prioritize.
Education:
Skills:Customer communicationAccuracyProblem-solvingOrganizational skillsAbility to work independently
Tech Stack:SAPSalesforceERP/MRPCRMSpreadsheetsKPI reportingFaxScannersPrintersMobile phoneLaptopCRM tools

Company Brief

Airbus
Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Toulouse, France
Founded: 1970
WebsiteLinkedIn