Client Success Strategist

Tarro
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Problem-solving","Ownership","Project management","Attention to detail"]

Client-focused strategist driving post-sales success for restaurant clients. Builds relationships, fosters product adoption, and collaborates with Sales, Services, and Product teams to ensure retention and growth. Owns onboarding, acts as the primary client contact, and advocates for client needs internally, while guiding Upsell/Cross-sell opportunities and capturing best practices for the team.

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FursaFursa
Tarro
Tarro
6 months ago

Client Success Strategist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Client-focused strategist driving post-sales success for restaurant clients. Builds relationships, fosters product adoption, and collaborates with Sales, Services, and Product teams to ensure retention and growth. Owns onboarding, acts as the primary client contact, and advocates for client needs internally, while guiding Upsell/Cross-sell opportunities and capturing best practices for the team.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Build and maintain strong relationships with assigned clients.
  • •Drive product adoption, client satisfaction, and overall client health.
  • •Own accounts—manage onboarding and serve as the primary contact between clients and the Tarro team.
  • •Strategize with clients to connect their business goals with Tarro’s products and services (upsell/cross-sell).
  • •Escalate critical issues promptly and advocate for client needs internally.

Key Requirements

  • •Native Mandarin and professional English fluency
  • •Bachelor’s degree or higher
  • •Strong project management skills
  • •Creative problem-solver with a keen eye for detail
  • •Excellent written and verbal communication, with a sense of ownership and urgency
Experience:Restaurant technologySaaSFoodservicePoint-of-saleB2B
Education:Bachelor's
Skills:CommunicationProblem-solvingOwnershipProject managementAttention to detail
Languages:MandarinEnglish
Tech Stack:AIPaymentsPoint-of-salePOSDelivery

Company Brief

Tarro
Tarro provides a SaaS platform that helps businesses automate customer onboarding, identity verification, and fraud prevention via API integrations, workflow automation, and analytics to improve conversion and compliance.
Industry: Fintech Infrastructure
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