SiteMinder

3 months ago

Director of Customer Onboarding

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead regional onboarding for SiteMinder’s SaaS platform, directing onboarding specialists through daily operations, achieving regional targets, and driving customer success and revenue growth. Collaborate with sales, support, product teams to ensure smooth handoffs, collect feedback, and drive product improvements. Build a data-driven culture, monitor KPIs, and mentor team leaders to deliver exceptional onboarding experiences across the region.

Location: Bangkok

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Manage and oversee the daily operations of the onboarding team across the region.
•Achieve annual regional targets and ensure the team meets individual KPIs.
•Foster a culture of customer-centricity and continuous improvement.
•Collaborate with sales, support, product development and other departments to facilitate smooth handoffs, gather customer feedback, and drive product enhancements based on customer needs.
•Analyze team performance and the effectiveness of onboarding initiatives, providing regular reporting on progress, trends, and areas for improvement.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityRemote WorkHealth InsuranceParental LeavePaid Leave

Key Requirements

•Must-have experience leading customer-facing teams within the SaaS industry with a proven track record of success.
•Demonstrated leadership in fast-paced, high-growth environments.
•Excellent communication, negotiation, and interpersonal skills with ability to engage stakeholders at all levels.
•Strong analytical and problem-solving abilities with a data-driven approach to decision-making.
•Willingness and ability to travel within the region as needed.

Experience:SaaSHospitalityHotel software

Skills:CommunicationLeadershipProblem-solvingNegotiationInterpersonal skills

Company Brief

SiteMinder

Provides a cloud-based platform for hotels and accommodation providers to manage online distribution, bookings, and direct bookings through channel management, booking engines, and integrations with OTAs and property management systems.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Sydney, Australia

Founded: 2006

Website LinkedIn

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SiteMinder

3 months ago

Director of Customer Onboarding

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Bangkok

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Manage and oversee the daily operations of the onboarding team across the region.
•Achieve annual regional targets and ensure the team meets individual KPIs.
•Foster a culture of customer-centricity and continuous improvement.
•Collaborate with sales, support, product development and other departments to facilitate smooth handoffs, gather customer feedback, and drive product enhancements based on customer needs.
•Analyze team performance and the effectiveness of onboarding initiatives, providing regular reporting on progress, trends, and areas for improvement.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityRemote WorkHealth InsuranceParental LeavePaid Leave

Key Requirements

•Must-have experience leading customer-facing teams within the SaaS industry with a proven track record of success.
•Demonstrated leadership in fast-paced, high-growth environments.
•Excellent communication, negotiation, and interpersonal skills with ability to engage stakeholders at all levels.
•Strong analytical and problem-solving abilities with a data-driven approach to decision-making.
•Willingness and ability to travel within the region as needed.

Experience:SaaSHospitalityHotel software

Skills:CommunicationLeadershipProblem-solvingNegotiationInterpersonal skills

Company Brief

SiteMinder

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Sydney, Australia

Founded: 2006

Website LinkedIn