Mastercard

3 weeks ago

Customer Education Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Design, deliver, and continuously improve scalable customer education programs that help users understand, adopt, and optimize personalization tools. Partner with product, customer success, marketing, and support to align training resources with customer journeys and product updates. Create learning materials (video, documentation, interactive courses), deliver live webinars and sessions, and use feedback and usage analytics to enhance outcomes across different learner personas. Stay current on personalization and SaaS education best practices.

Location: Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Develop and implement a comprehensive customer education strategy that drives product adoption and satisfaction.
•Create learning materials (video tutorials, documentation, interactive courses) tailored to different personas and skill levels.
•Collaborate with product and customer success teams to identify pain points and align education with customer journeys.
•Deliver live training sessions and webinars to onboard new customers and introduce advanced features.
•Use feedback and usage analytics to continuously improve educational content and learning outcomes.

Pay and Benefits

Salary: USD 86,000 - 137,000 annually

Perks:Health InsuranceDentalVisionDisabilityLife InsurancePaid Leave401kGym MembershipPaid HolidaysPaid Sick

Key Requirements

•Experience in customer education, training, or instructional design, preferably in a SaaS or tech environment.
•Strong understanding of personalization tools, customer data platforms, or related technologies.
•Excellent written and verbal communication skills for explaining complex concepts clearly and engagingly.
•Proficiency with learning management systems (LMS), eLearning tools, and video creation software.
•A customer-centric mindset and passion for helping users succeed.

Experience:SaaSCustomer educationPersonalization

Skills:CommunicationCustomer-centric mindsetCollaboration

Tech Stack:LMSELearningVideo creation softwareContent managementLearning management systemsPersonalization toolsCustomer data platforms

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

3 weeks ago

Customer Education Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Develop and implement a comprehensive customer education strategy that drives product adoption and satisfaction.
•Create learning materials (video tutorials, documentation, interactive courses) tailored to different personas and skill levels.
•Collaborate with product and customer success teams to identify pain points and align education with customer journeys.
•Deliver live training sessions and webinars to onboard new customers and introduce advanced features.
•Use feedback and usage analytics to continuously improve educational content and learning outcomes.

Pay and Benefits

Salary: USD 86,000 - 137,000 annually

Perks:Health InsuranceDentalVisionDisabilityLife InsurancePaid Leave401kGym MembershipPaid HolidaysPaid Sick

Key Requirements

•Experience in customer education, training, or instructional design, preferably in a SaaS or tech environment.
•Strong understanding of personalization tools, customer data platforms, or related technologies.
•Excellent written and verbal communication skills for explaining complex concepts clearly and engagingly.
•Proficiency with learning management systems (LMS), eLearning tools, and video creation software.
•A customer-centric mindset and passion for helping users succeed.

Experience:SaaSCustomer educationPersonalization

Skills:CommunicationCustomer-centric mindsetCollaboration

Tech Stack:LMSELearningVideo creation softwareContent managementLearning management systemsPersonalization toolsCustomer data platforms

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor