Customer Education Manager

Mastercard
Chicago
Workplace: OnsiteFull timeUSD 86,000 - 137,000 annuallyFunction: Business OperationsSkills: ["Communication","Customer-centric mindset","Collaboration"]

Design, deliver, and continuously improve scalable customer education programs that help users understand, adopt, and optimize personalization tools. Partner with product, customer success, marketing, and support to align training resources with customer journeys and product updates. Create learning materials (video, documentation, interactive courses), deliver live webinars and sessions, and use feedback and usage analytics to enhance outcomes across different learner personas. Stay current on personalization and SaaS education best practices.

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Mastercard
Mastercard
2 months ago

Customer Education Manager

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Design, deliver, and continuously improve scalable customer education programs that help users understand, adopt, and optimize personalization tools. Partner with product, customer success, marketing, and support to align training resources with customer journeys and product updates. Create learning materials (video, documentation, interactive courses), deliver live webinars and sessions, and use feedback and usage analytics to enhance outcomes across different learner personas. Stay current on personalization and SaaS education best practices.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Develop and implement a comprehensive customer education strategy that drives product adoption and satisfaction.
  • •Create learning materials (video tutorials, documentation, interactive courses) tailored to different personas and skill levels.
  • •Collaborate with product and customer success teams to identify pain points and align education with customer journeys.
  • •Deliver live training sessions and webinars to onboard new customers and introduce advanced features.
  • •Use feedback and usage analytics to continuously improve educational content and learning outcomes.

Pay and Benefits

Salary: USD 86,000 - 137,000 annually
Perks:Health InsuranceDentalVisionDisabilityLife InsurancePaid Leave401kGym MembershipPaid HolidaysPaid Sick

Key Requirements

  • •Experience in customer education, training, or instructional design, preferably in a SaaS or tech environment.
  • •Strong understanding of personalization tools, customer data platforms, or related technologies.
  • •Excellent written and verbal communication skills for explaining complex concepts clearly and engagingly.
  • •Proficiency with learning management systems (LMS), eLearning tools, and video creation software.
  • •A customer-centric mindset and passion for helping users succeed.
Experience:SaaSCustomer educationPersonalization
Skills:CommunicationCustomer-centric mindsetCollaboration
Tech Stack:LMSELearningVideo creation softwareContent managementLearning management systemsPersonalization toolsCustomer data platforms

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
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