Technical Support - Italian Speaker

Dell
Casablanca
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Problem-solving","Troubleshooting","Customer focus","Collaboration"]

Provide enterprise technical support for Dell products in the Italian market, resolving customer-reported issues by phone/email and through remote diagnostics. Analyze problems, identify root causes, recommend solutions, and document outcomes. Collaborate with multi-functional teams and escalate critical matters. Help improve product quality by feeding insights back to Engineering, while managing customer expectations, priorities, and timely communication.

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Dell
Dell
5 days ago

Technical Support - Italian Speaker

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Last checked: 8 hours agoStatus: Live

Job Summary

Provide enterprise technical support for Dell products in the Italian market, resolving customer-reported issues by phone/email and through remote diagnostics. Analyze problems, identify root causes, recommend solutions, and document outcomes. Collaborate with multi-functional teams and escalate critical matters. Help improve product quality by feeding insights back to Engineering, while managing customer expectations, priorities, and timely communication.
Location: Casablanca
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Resolve customer-reported issues while collaborating with multi-functional teams.
  • •Use remote diagnostic technical support and analyze issues to identify causes and recommend solutions.
  • •Provide feedback to Engineering to improve product quality and reliability.
  • •Determine priority levels and negotiate/set expectations with customers.
  • •Document relevant information and ensure timely, respectful customer communication; drive operational excellence through quality closures and escalation.

Key Requirements

  • •Excellent communication skills in Italian and English.
  • •Strong problem-solving and troubleshooting skills using operational and diagnostic procedures.
  • •Strong knowledge of server and storage hardware technologies.
  • •Good understanding of networking fundamentals (WAN/LAN, DNS, DHCP, firewall, load balancing).
  • •Knowledge of current server operating systems such as Windows and Linux; bachelor’s degree or equivalent.
Education:Bachelor's
Skills:CommunicationProblem-solvingTroubleshootingCustomer focusCollaboration
Languages:ItalianEnglish
Tech Stack:ItalianEnglishServer hardwareStorage hardwareWANLANDNSDHCPFirewallLoad balancingWindowsLinuxRemote diagnosticsDell Technologies products

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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