Full-Time IT Support Specialist - Bossier City

General Dynamics
United States
Workplace: HybridFull timeUSD 22.97 - 31.07 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Problem-solving","Troubleshooting","Root cause analysis","Documentation"]

Serve as the first point of contact for IT issue resolution for the Department of Veterans Affairs (VA ESDMS), handling service calls and self-service ticket queues. Diagnose and troubleshoot hardware, software, and network problems, prioritize end-user requests, and document incident status and solutions in incident database tools. Work onsite in Bossier City with a hybrid option and contribute to a help desk team focused on reliable support.

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FursaFursa
General Dynamics
General Dynamics
10 hours ago

Full-Time IT Support Specialist - Bossier City

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Serve as the first point of contact for IT issue resolution for the Department of Veterans Affairs (VA ESDMS), handling service calls and self-service ticket queues. Diagnose and troubleshoot hardware, software, and network problems, prioritize end-user requests, and document incident status and solutions in incident database tools. Work onsite in Bossier City with a hybrid option and contribute to a help desk team focused on reliable support.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to incoming service calls and self-service ticket queues to provide accurate information and resolve issues.
  • •Identify, evaluate, and prioritize end-user issues to ensure successful resolution.
  • •Use troubleshooting techniques to resolve hardware, software, and network problems.
  • •Document incident status and solutions in incident database tools.
  • •Diagnose, identify, isolate, and analyze problems using historical database records.

Pay and Benefits

Salary: USD 22.97 - 31.07 hourly
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •High school diploma or G.E.D.
  • •1+ years of customer service or telephone experience.
  • •Louisiana residency living within a 60-mile radius of the Bossier City facility.
  • •Must be able and willing to work any full-time shift and work onsite as required (with willingness to train onsite).
  • •Must be eligible to obtain a public trust clearance.
Experience:1+ years
Education:High School
Skills:Customer serviceProblem-solvingTroubleshootingRoot cause analysisDocumentation
Tech Stack:WindowsMac OSInternet systemsNetworkingContact center management databaseTicketing systemIncident database tools

Eligibility

Security Clearance:Public Trust

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn