Cloud Engagement Consultant

Serve as the first point of contact for cloud-related inquiries and service request communications within the Cloud Hub. Coordinate stakeholder updates, tracking progress against SLAs and delivery milestones while collaborating with Cloud Operations. Maintain and improve an AI-driven knowledge base to boost searchability and content discoverability, ensuring compliance and security. Standardize cloud engagement resources, create user guides and training materials, and implement feedback loops to support adoption of new tools and processes.