Customer Success Manager, Paradox

Workday
Chicago
Workplace: HybridFull timeUSD 95,000 - 142,600 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Relationship building","Communication","Organization","Data analysis","Cross-functional collaboration"]

Own client success for Paradox’s Franchise team by building strategic partnerships with franchise and high-volume hiring customers. Drive measurable outcomes across onboarding, adoption, optimization, support coordination, renewals, and expansion, using deep product expertise as a subject matter expert. Lead success plan development, monitor adoption and success proactively, and troubleshoot issues. Collaborate with dispersed teams and clients to deliver new solutions and may mentor junior Client Success teammates.

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FursaFursa
Workday
Workday
7 hours ago

Customer Success Manager, Paradox

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Last checked: 1 day agoStatus: Live

Job Summary

Own client success for Paradox’s Franchise team by building strategic partnerships with franchise and high-volume hiring customers. Drive measurable outcomes across onboarding, adoption, optimization, support coordination, renewals, and expansion, using deep product expertise as a subject matter expert. Lead success plan development, monitor adoption and success proactively, and troubleshoot issues. Collaborate with dispersed teams and clients to deliver new solutions and may mentor junior Client Success teammates.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Partner with franchise, multi-unit, and high-volume hiring customers to develop success plans aligned to business priorities.
  • •Collaborate with clients to align AI-powered solutions to their goals across onboarding, adoption, optimization, support, renewals, and expansion.
  • •Deliver exceptional service across the client journey, including training, onboarding, ongoing product support, and troubleshooting.
  • •Proactively monitor client success and adoption, seeking insights into evolving goals, challenges, and pain points.
  • •Serve as subject matter expert for platform use and support; may lead working teams and mentor junior Client Success teammates.
Travel: Medium travel

Pay and Benefits

Salary: USD 95,000 - 142,600 annually

Key Requirements

  • •5+ years of experience in customer success or account management roles (or equivalent).
  • •5+ years of experience supporting or implementing SaaS solutions.
  • •Technical understanding of complex software ecosystems within large multinational corporations.
  • •Experience educating clients on products and providing ongoing training to users.
  • •Experience with franchise business models, multi-unit operations, or distributed employer environments.
Experience:5+ yearsSaaSHR/recruiting software
Skills:Relationship buildingCommunicationOrganizationData analysisCross-functional collaboration
Tech Stack:SaaSAI

Company Brief

Workday
Provides cloud-based enterprise applications for human capital management, financial management, payroll, and analytics. Delivers unified HR and finance software suites to large organizations, enabling workforce planning, talent management, payroll, and financial reporting.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Pleasanton, United States
Founded: 2005
WebsiteLinkedIn