Carlsberg Group

5 days ago

Customer Service Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide friendly, high-quality customer support for Carlsberg Britvic customers. Handle inbound and outbound communications via calls, chats, and emails, follow company procedures for responses, and promote online digital applications. Manage multiple customer situations while ensuring timely and accurate recording of information through online service portals, reporting to the Customer Service Team Leader.

Location: United Kingdom

Workplace: Onsite

Employment Type: Part time · Permanent

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver exceptional customer support with a friendly manner.
•Communicate with customers via inbound/outbound calls, chats, and emails.
•Follow company procedure on customer responses.
•Promote online digital applications to customers.
•Record information accurately and timely through online service portals while managing multiple situations effectively.

Pay and Benefits

Perks:PensionLife AssurancePaid LeaveRemote Work

Key Requirements

•Recent call centre experience or customer-facing environment (desirable, not essential).
•Ability to self-start and manage time and workload effectively.
•Quick problem identification, flexible thinking, and issue resolution.
•Strong communication skills with a sympathetic telephone manner.
•Excellent administration, IT, and organisational skills, including experience with MS Office.

Skills:CommunicationProblem-solvingOrganizationTeamworkSelf-motivation

Tech Stack:MS OfficeOnline service portals

Company Brief

Carlsberg Group

Global brewer producing and marketing beer and other beverages under brands such as Carlsberg, Tuborg and Somersby. Operates brewing, distribution and marketing across Europe and Asia, focusing on brand portfolio, sustainability and market expansion.

Industry: Food & Beverage

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Copenhagen, Denmark

Founded: 1847

Website LinkedIn

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Carlsberg Group

5 days ago

Customer Service Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Part time · Permanent

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver exceptional customer support with a friendly manner.
•Communicate with customers via inbound/outbound calls, chats, and emails.
•Follow company procedure on customer responses.
•Promote online digital applications to customers.
•Record information accurately and timely through online service portals while managing multiple situations effectively.

Pay and Benefits

Perks:PensionLife AssurancePaid LeaveRemote Work

Key Requirements

•Recent call centre experience or customer-facing environment (desirable, not essential).
•Ability to self-start and manage time and workload effectively.
•Quick problem identification, flexible thinking, and issue resolution.
•Strong communication skills with a sympathetic telephone manner.
•Excellent administration, IT, and organisational skills, including experience with MS Office.

Skills:CommunicationProblem-solvingOrganizationTeamworkSelf-motivation

Tech Stack:MS OfficeOnline service portals

Company Brief

Carlsberg Group

Industry: Food & Beverage

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Copenhagen, Denmark

Founded: 1847

Website LinkedIn