Senior Manager - Solution Engineering

Freshworks
Chennai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 10-15 yearsSkills: ["Leadership","Influence","Strategic thinking","Cross-functional collaboration","Coaching"]

Lead and scale a Solutions Engineering team that partners with customers to modernize service operations and accelerate digital transformation. Own GTM strategy for the expanding team, build cross-sell and up-sell playbooks, allocate resources by territory, and evaluate ongoing performance. Collaborate with Sales and Customer Success leaders on pipeline health and win rates, and with product managers to evangelize customer-driven requirements—while coaching your team to solve complex business problems and drive revenue growth using AI-powered service management.

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Freshworks
Freshworks
4 weeks ago

Senior Manager - Solution Engineering

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Source: Company careers pageValidated by: Fursa AI
Last checked: 39 minutes agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead and scale a Solutions Engineering team that partners with customers to modernize service operations and accelerate digital transformation. Own GTM strategy for the expanding team, build cross-sell and up-sell playbooks, allocate resources by territory, and evaluate ongoing performance. Collaborate with Sales and Customer Success leaders on pipeline health and win rates, and with product managers to evangelize customer-driven requirements—while coaching your team to solve complex business problems and drive revenue growth using AI-powered service management.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Develop and scale a Solution Engineering team within the Solution Engineering org.
  • •Own hiring plans and build scalable, repeatable frameworks and programs for the team.
  • •Create and execute GTM strategy for expanding Solution Engineering coverage by territory.
  • •Design and operationalize cross-sell/up-sell playbooks and coach Solutions Engineers on complex customer problems.
  • •Partner with Sales and Customer Success leaders to drive pipeline health, win rates, and revenue growth; align with product managers on customer-driven requirements.

Key Requirements

  • •Minimum 7 years of Solution Engineering management experience in CRM/Customer Service/ITSM or related technologies.
  • •10–15 years of relevant industry experience.
  • •Exceptional soft skills with the ability to influence within the organization.
  • •Ability to lead and inspire a team while working side by side with Solution Engineers.
  • •Work regularly with C-level executives and be a credible source of insights.
Experience:10-15 years
Skills:LeadershipInfluenceStrategic thinkingCross-functional collaborationCoaching
Languages:English
Tech Stack:CRMCustomer ServiceITSMAI-powered service managementGTMPlaybooksCross-sellUp-sell

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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