Data Center Support Technician

Zoom Video Communications
Virginia
Workplace: RemoteFull timeUSD 35.24 - 81.49Function: Field Service, Maintenance & Skilled TradesExperience: 2-3 yearsSkills: ["Customer-focused mindset","Proactive status updates","Effective communication","Team collaboration","Independent judgment"]

Provide hands-on support for reliable data center operations by monitoring and resolving infrastructure issues through Jira tickets. Troubleshoot servers and connectivity components, manage hardware asset tags and audits, and support network/SysAdmin/project teams. Coordinate with Telco provisioning for cross-connect orders and circuit turn-up, perform on-site hardware/infrastructure implementations for special projects, and maintain spare parts inventory while producing utilization and downtime status reports.

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FursaFursa
Zoom Video Communications
Zoom Video Communications
3 days ago

Data Center Support Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide hands-on support for reliable data center operations by monitoring and resolving infrastructure issues through Jira tickets. Troubleshoot servers and connectivity components, manage hardware asset tags and audits, and support network/SysAdmin/project teams. Coordinate with Telco provisioning for cross-connect orders and circuit turn-up, perform on-site hardware/infrastructure implementations for special projects, and maintain spare parts inventory while producing utilization and downtime status reports.
Location: Virginia
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Monitor and execute tasks using a Jira ticketing system and follow diagnostic troubleshooting processes for data center infrastructure.
  • •Support network engineering, SysAdmin, and project management teams with work performed in the data center environment.
  • •Manage hardware asset tags and perform quarterly and year-end audits with the Finance team.
  • •Repair and troubleshoot servers, including replacing hard drives and faulty SIM, Fiber SFP, and cabling components.
  • •Support Telco provisioning for cross-connect orders (validate LOA/CFA) and provide onsite support for circuit test and turn-up, plus produce status reports on utilization, downtime, performance, and costs.

Pay and Benefits

Salary: USD 35.24 - 81.49

Key Requirements

  • •2-3 years of experience in a related field or certificate/degree programs such as Industrial Technology, Computer Electronics and Networking Technology, or Information Technology.
  • •Understand network fundamentals and have strong computer hardware troubleshooting skills.
  • •Hands-on experience with data center equipment, including console, KVM, and power control.
  • •Familiarity with Jira ticketing system.
  • •Proficiency with Google GSuite (Docs, Sheets, Slides, and GMail) and the ability to work shifts that may include nights, holidays, and some weekends.
Experience:2-3 yearsData centerInfrastructure
Education:
Skills:Customer-focused mindsetProactive status updatesEffective communicationTeam collaborationIndependent judgment
Tech Stack:JiraGoogle GSuiteGoogle DocsGoogle SheetsGoogle SlidesGmailKVMConsoleFiber SFPCabling

Company Brief

Zoom Video Communications
Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2011
WebsiteLinkedIn