TikTok Shop - Governance Operational Risk Analyst

TikTok
Ho Chi Minh City
Workplace: OnsiteFull timeFunction: Legal, Risk & ComplianceEducation: bachelorsSkills: ["Communication","Coordination","Cross-functional collaboration","Analytical thinking","Judgment"]

Join TikTok Shop’s Governance & Experience team to strengthen governance across the merchant, creator, partner, and user lifecycle. You’ll identify and assess governance gaps, lead case investigations and root-cause analysis, and drive cross-functional alignment on improvements. Manage governance programs and action items, monitor key metrics with deep-dive analytics, and help advance automation and AI initiatives to improve efficiency and accuracy.

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FursaFursa
TikTok
TikTok
5 hours ago

TikTok Shop - Governance Operational Risk Analyst

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Last checked: 5 hours agoStatus: Live

Job Summary

Join TikTok Shop’s Governance & Experience team to strengthen governance across the merchant, creator, partner, and user lifecycle. You’ll identify and assess governance gaps, lead case investigations and root-cause analysis, and drive cross-functional alignment on improvements. Manage governance programs and action items, monitor key metrics with deep-dive analytics, and help advance automation and AI initiatives to improve efficiency and accuracy.
Location: Ho Chi Minh City
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Mid level

Key Responsibilities

  • •Identify and assess gaps across the governance lifecycle, from policy development to enforcement, using case investigations and root cause analysis.
  • •Drive cross-functional collaboration to align on findings, share insights, and build consensus on improvements.
  • •Manage and track governance programs and action items, ensuring timely execution and strengthened controls across key domains.
  • •Monitor performance of key metrics and conduct deep dive analysis when necessary.
  • •Drive automation and AI initiatives to improve efficiency and accuracy across GNE operations.

Key Requirements

  • •Bachelor’s degree or higher in a relevant field.
  • •Professional experience in e-Commerce governance, policy development, moderation operations, or related domains.
  • •Solid understanding of e-Commerce compliance standards and internet governance, with strong risk awareness.
  • •Intermediate data analysis skills, including working with datasets and competency in Excel/spreadsheets.
  • •Experience supporting or deploying AI/automation initiatives.
Experience:E-commerceE-commerce governancePolicy developmentContent moderationBPOInternet governance
Education:Bachelor's
Skills:CommunicationCoordinationCross-functional collaborationAnalytical thinkingJudgment
Tech Stack:ExcelSpreadsheetsSQLPythonAI automationPrompt engineering

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn