Customer Experience Banker - West Seven Mile Rd - Detroit, MI

Huntington Bancshares
Detroit
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Sales","Relationship management","Communication","Presentation","Issue resolution"]

Serve as a Financial Concierge for walk-in customers by building and growing consumer and business relationships. Use a disciplined sales approach to identify customer goals, educate customers on deposit products, and recommend appropriate banking solutions. Accurately process transactions, resolve customer issues, and support referrals across the bank while complying with operational, security, risk, and regulatory policies. Provide exemplary customer service in a branch setting.

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Huntington Bancshares
Huntington Bancshares
1 day ago

Customer Experience Banker - West Seven Mile Rd - Detroit, MI

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers by building and growing consumer and business relationships. Use a disciplined sales approach to identify customer goals, educate customers on deposit products, and recommend appropriate banking solutions. Accurately process transactions, resolve customer issues, and support referrals across the bank while complying with operational, security, risk, and regulatory policies. Provide exemplary customer service in a branch setting.
Location: Detroit
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and effectively resolve customer issues.
  • •Educate customers on consumer deposit products and recommend appropriate products and services.
  • •Proactively grow customer relationships through a disciplined sales process, including follow-up, outbound calling, and sourcing referrals.
  • •Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
  • •Accurately process customer transactions, balance daily, and adhere to operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High school diploma or GED and at least 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's degree.
  • •1+ year of customer service in banking, financial services, or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
Experience:1+ yearsBankingFinancial services
Education:High School
Skills:Customer serviceSalesRelationship managementCommunicationPresentationIssue resolution
Tech Stack:Mobile servicesOnline banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn