Premium Support Engineer (Singapore, Weekend)

Replit
Singapore
Workplace: RemoteFull timeFunction: Communications, PR & CommunitySkills: ["Problem-solving","Communication","Empathy","Ownership","Self-directed"]

Serve as the front line for Replit’s highest-value Premium customers, delivering fast, expert technical support and resolving complex issues under strict SLAs. Diagnose, reproduce, and troubleshoot problems across the Replit platform, escalate high-impact incidents with Product and Engineering, and lead customer communication during outages. Help reduce time-to-resolution through root-cause insights while building internal tooling, automation, and documentation to improve team responsiveness and quality.

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FursaFursa
Replit
Replit
2 days ago

Premium Support Engineer (Singapore, Weekend)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Serve as the front line for Replit’s highest-value Premium customers, delivering fast, expert technical support and resolving complex issues under strict SLAs. Diagnose, reproduce, and troubleshoot problems across the Replit platform, escalate high-impact incidents with Product and Engineering, and lead customer communication during outages. Help reduce time-to-resolution through root-cause insights while building internal tooling, automation, and documentation to improve team responsiveness and quality.
Location: Singapore
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Provide swift, high-priority Premium customer support within strict SLAs.
  • •Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
  • •Escalate and track high-impact issues with Product and Engineering with timely, transparent updates.
  • •Lead customer-facing communications during outages or incidents.
  • •Identify recurring issues and contribute to internal tooling, automation, and documentation to improve efficiency.

Pay and Benefits

Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionLife InsurancePaid LeaveWellness Stipend

Key Requirements

  • •3+ years in technical support, developer support, or systems engineering.
  • •Experience providing rapid-response support to high-value or enterprise customers.
  • •Strong debugging skills with JavaScript, Python, or similar languages.
  • •Excellent written and verbal communication under time pressure.
  • •Familiarity with support tools such as Zendesk, Linear, Slack, and internal debugging utilities.
Experience:Technical supportEnterprise support
Skills:Problem-solvingCommunicationEmpathyOwnershipSelf-directed
Tech Stack:JavaScriptPythonZendeskLinearSlack

Company Brief

Replit
Provides a browser-based integrated development environment (IDE) and collaborative coding platform that lets developers write, run, and deploy code instantly across many languages and frameworks.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2016
WebsiteLinkedIn