LN Venues, Box Office Manager - Punch Line Irving

Live Nation Entertainment
Texas
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2-3 yearsEducation: bachelorsSkills: ["Leadership","Organizational skills","Problem-solving","Communication","Ability to work under pressure"]

Oversee day-to-day Box Office operations for events at Punch Line Irving, serving as the primary ticketing contact and ensuring smooth execution before, during, and after shows. Lead hiring, training, scheduling, and supervision of Box Office staff while maintaining exceptional guest service and resolving issues under pressure. Manage event setup in ticketing software, support ticket inventory and ADA-compliant practices, and handle daily accounting, safe reconciliation, and settlement reporting.

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Live Nation Entertainment
Live Nation Entertainment
2 months ago

LN Venues, Box Office Manager - Punch Line Irving

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Last checked: 4 hours agoStatus: Live

Job Summary

Oversee day-to-day Box Office operations for events at Punch Line Irving, serving as the primary ticketing contact and ensuring smooth execution before, during, and after shows. Lead hiring, training, scheduling, and supervision of Box Office staff while maintaining exceptional guest service and resolving issues under pressure. Manage event setup in ticketing software, support ticket inventory and ADA-compliant practices, and handle daily accounting, safe reconciliation, and settlement reporting.
Location: Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Serve as the main ticketing contact for events at the assigned venue(s), building relationships with promoters, staff, guests, and partners.
  • •Manage hiring, training, scheduling, and day-to-day supervision of Box Office personnel, ensuring policies and procedures are followed and staff morale is maintained.
  • •Oversee nightly Box Office operations (ticket sales, will call, ticket scanning) and ensure exceptional customer service while proactively resolving issues.
  • •Set up and maintain events in ticketing software, monitor ticket inventory, assist with event programming and ticket holds, and coordinate pricing and ancillary product optimization.
  • •Maintain Box Office accounting records, perform daily safe reconciliation and deposits, and prepare and participate in event settlement reporting while monitoring ticketing software and hardware.

Pay and Benefits

Perks:Health Insurance401kPaid LeaveLearning BudgetVolunteer Time

Key Requirements

  • •Bachelor’s degree or comparable work experience.
  • •2–3 years of experience as a Box Office manager or representative with management-level experience.
  • •Strong knowledge of customer service, computer operations, and accounting/cash management procedures.
  • •Experience with ticketing systems including Ticketmaster Host, Archtics, AccountManager, and the TM1 product suite.
  • •Proficiency with Microsoft Office (Outlook, Excel, Word) and ability to work evenings and weekends.
Experience:2-3 years
Education:Bachelor's
Skills:LeadershipOrganizational skillsProblem-solvingCommunicationAbility to work under pressure
Tech Stack:Ticketmaster HostArchticsAccountManagerTM1 EntryTM1 SalesTM1 EventsMicrosoft OfficeOutlookExcelWord

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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Glassdoor: 3.7
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