Manager, Customer Analytics (Sales & Marketing)

Jobber
Toronto, Vancouver, Waterloo, Edmonton
Workplace: HybridFull timeFunction: Marketing & GrowthSkills: ["People leadership","Strategic judgment","Stakeholder management","Communication","Storytelling"]

Lead the Customer Analytics function supporting Sales and Marketing across Jobber’s Marketing & Channels and Sales & Partnerships teams. Own the measurement infrastructure and analytics operating model that connect acquisition investment to subscription revenue growth—improving visibility into CAC, LTV, payback, funnel health, channel performance, and go-to-market ROI. Manage analysts, partner cross-functionally (Sales, MarketingOps/SalesOps, Finance, BI/data), and advance Analytics 2.0 using automation and responsible AI-enabled decision support.

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Jobber
Jobber
6 days ago

Manager, Customer Analytics (Sales & Marketing)

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Job Summary

Lead the Customer Analytics function supporting Sales and Marketing across Jobber’s Marketing & Channels and Sales & Partnerships teams. Own the measurement infrastructure and analytics operating model that connect acquisition investment to subscription revenue growth—improving visibility into CAC, LTV, payback, funnel health, channel performance, and go-to-market ROI. Manage analysts, partner cross-functionally (Sales, MarketingOps/SalesOps, Finance, BI/data), and advance Analytics 2.0 using automation and responsible AI-enabled decision support.
Location: Toronto, Vancouver, Waterloo, Edmonton
Workplace: Hybrid
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Manager level

Key Responsibilities

  • •Hire, onboard, lead, coach, and develop a high-performing team of analysts supporting Demand Generation, Brand Marketing & Communications, Sales, and Partnerships.
  • •Set the analytics roadmap and operating rhythms for Sales and Marketing analytics, balancing strategic analysis, recurring reporting, self-serve enablement, and ad hoc stakeholder needs.
  • •Define and operationalize advanced marketing measurement approaches (MMM, MTA, incrementality testing) to connect marketing/channel investment to CAC, payback, LTV, pipeline quality, and go-to-market ROI.
  • •Lead analytics for funnel health, lead quality, conversion performance, productivity, partner/referral performance, and frameworks/tools for diagnostics and decision support.
  • •Advance Analytics 2.0 by identifying where AI/ML, automation, and agentic analytics can scale trusted decision support while ensuring governed, trusted metrics and responsible AI adoption.

Key Requirements

  • •Deep experience with Sales, Marketing, Growth, Revenue, Demand Generation, Performance Marketing, Channels, Partnerships, or GTM analytics in a high-growth SaaS/subscription business.
  • •Strong hands-on experience in marketing and GTM measurement approaches (attribution, incrementality testing, experimentation, forecasting, budget allocation) with awareness of practical limitations.
  • •Expert-level SQL and the ability to build analytical datasets and review analytical logic with confidence.
  • •Hands-on skills in Python or R for modelling/automation and experience with advanced marketing measurement methods and frameworks (e.g., Robyn, Meridian, PyMC-Marketing, Bayesian modelling).
  • •Proven people-leadership experience developing and coaching analysts, with strong stakeholder management and executive communication/storytelling.
Experience:SaaSSubscription businessHigh-growth
Skills:People leadershipStrategic judgmentStakeholder managementCommunicationStorytelling
Tech Stack:SQLPythonRDbtSnowflakeRedshiftLookerTableauMarketing Mix ModellingMarketing Mix Modelling (MMM)Multi-Touch Attribution (MTA)RobynMeridianPyMC-MarketingBayesian modellingGoogle AdsMetaProgrammatic ad platformsCRMExperimentation

Company Brief

Jobber
Provides cloud-based business management software for home and field service businesses to manage quoting, scheduling, invoicing, payments, and client communications, serving hundreds of thousands of service professionals worldwide.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: Edmonton, Canada
Founded: 2011
Glassdoor
Glassdoor: 3.5
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