Staff Product Engineer, AI

Intercom
London, Dublin
Workplace: HybridFull timeFunction: Data Science & Machine LearningExperience: 10+ yearsEducation: bachelorsSkills: ["Problem-solving","Leadership","Communication","Collaboration"]

Senior product-focused software engineer in the AI group building Intercom’s AI-powered products. Collaborates with ML Scientists and product teams, shipping ML features from prototyping to production, while mentoring engineers and raising technical standards across the org.

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FursaFursa
Intercom
Intercom
9 months ago

Staff Product Engineer, AI

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Senior product-focused software engineer in the AI group building Intercom’s AI-powered products. Collaborates with ML Scientists and product teams, shipping ML features from prototyping to production, while mentoring engineers and raising technical standards across the org.
Location: London, Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Build the systems that power Intercom’s flagship AI products, primarily in the ML Python stack and occasionally the Rails app.
  • •Collaborate with ML Scientists to bring proof-of-concept code to production, ensuring robustness and scalability.
  • •Partner with product teams outside the AI group to shape the AI-powered product experience for customers.
  • •Contribute to all phases of software development, including ideation, prototyping, implementation and testing.
  • •Play an active role in hiring, mentoring, and career development of other engineers.

Pay and Benefits

Perks:Health InsuranceDentalPensionEquityRemote Work

Key Requirements

  • •10+ years of experience shipping high-quality products.
  • •No ML experience required. You can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.
  • •Demonstrated impact in previous work.
  • •Strong technical fundamentals; willingness to learn and develop.
  • •Deep knowledge of a high-level programming language (e.g., Ruby, Python, JavaScript).
Experience:10+ yearsAISaaSCustomer service
Education:Bachelor's
Skills:Problem-solvingLeadershipCommunicationCollaboration
Languages:English
Tech Stack:PythonRailsRubyJavaScriptMLTransformer

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn