Harvey

4 months ago

Customer Success Manager, Mid Market, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

A Customer Success professional driving value realization for mid-market customers in tech/SaaS, owning onboarding, enablement, and relationship management across high-growth enterprises. You’ll coordinate with Account Executives on renewals and expansions, collect product feedback, and travel to customer sites as needed, while focusing on measurable adoption, ROI, and cross-functional collaboration to shape Harvey’s platform in the legal sector.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Onboarding customers by integrating Harvey into their workflows, guiding administrators with data-backed best practices, and ensuring optimal use of our AI solutions.
•Provide Training & Enablement by meeting with end users and positioning Harvey as essential to strategic legal work.
•Manage Relationships by navigating complex organizations as the primary contact, fostering champions, engaging executive buyers, and building Harvey advocates.
•Define Success Metrics by aligning with customers on adoption rates, measurable value, and positive AI experiences to ensure value realization and ROI.
•Support Expansion and Renewal by collaborating with Account Executives to maintain renewal readiness and drive expansions.

Travel: Low travel

Key Requirements

•3-4+ years in customer-owning roles at tech or SaaS platforms
•Adapting seamlessly in the face of high-speed change and growth
•Strategic planning, revenue-based prioritization
•Managing a high volume of customer-facing projects and timelines
•Running in-person meetings w/ executives

Experience:TechSaaSEnterprise software

Skills:CommunicationRelationship-buildingStrategic-thinkingProblem-solvingCross-functional collaboration

Languages:English

Company Brief

Harvey

Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Harvey

4 months ago

Customer Success Manager, Mid Market, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Onboarding customers by integrating Harvey into their workflows, guiding administrators with data-backed best practices, and ensuring optimal use of our AI solutions.
•Provide Training & Enablement by meeting with end users and positioning Harvey as essential to strategic legal work.
•Manage Relationships by navigating complex organizations as the primary contact, fostering champions, engaging executive buyers, and building Harvey advocates.
•Define Success Metrics by aligning with customers on adoption rates, measurable value, and positive AI experiences to ensure value realization and ROI.
•Support Expansion and Renewal by collaborating with Account Executives to maintain renewal readiness and drive expansions.

Travel: Low travel

Key Requirements

•3-4+ years in customer-owning roles at tech or SaaS platforms
•Adapting seamlessly in the face of high-speed change and growth
•Strategic planning, revenue-based prioritization
•Managing a high volume of customer-facing projects and timelines
•Running in-person meetings w/ executives

Experience:TechSaaSEnterprise software

Skills:CommunicationRelationship-buildingStrategic-thinkingProblem-solvingCross-functional collaboration

Languages:English

Company Brief

Harvey

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor