Customer Delivery Advisor

Cisco
Riyadh
Workplace: HybridFull timeFunction: Transportation & Fleet OperationsExperience: 10+ yearsEducation: mastersSkills: ["Trusted advisory","Communication","Presentation","Strategic thinking","Prioritization"]

Serve as a trusted technology strategy advisor to senior customers, identifying market trends and business-value opportunities. Lead strategy work from digitization strategy and business cases through transformation programs and technology operating model design. Improve technology organization efficiency via orchestration, automation, and process optimization. Build reference architectures and service portfolios, perform benchmarking and cost-optimization planning, and develop new advisory business for Cisco.

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FursaFursa
Cisco
Cisco
3 days ago

Customer Delivery Advisor

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Last checked: 14 hours agoStatus: Live

Job Summary

Serve as a trusted technology strategy advisor to senior customers, identifying market trends and business-value opportunities. Lead strategy work from digitization strategy and business cases through transformation programs and technology operating model design. Improve technology organization efficiency via orchestration, automation, and process optimization. Build reference architectures and service portfolios, perform benchmarking and cost-optimization planning, and develop new advisory business for Cisco.
Location: Riyadh
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Advise senior customers on technology opportunities by identifying relevant market trends and value creation opportunities.
  • •Develop and validate technology strategies, business cases, and transformation programmes to support digitization and change initiatives.
  • •Build and enhance operating models for technology governance and alignment between business and technology.
  • •Improve the efficiency and effectiveness of the technology organization, including processes, tools, people, and introducing orchestration and automation.
  • •Create technology reference architectures and service portfolios; conduct technology benchmarking and develop cost-optimization action plans.
Travel: Medium travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceEquityFlexible SpendingSchooling Allowance

Key Requirements

  • •A master’s degree with a distinguished academic record, or a bachelor’s degree complemented by 10+ years of relevant professional experience.
  • •5+ years of experience in management consultancy plus 5+ years in a senior role at a technology-driven service delivery organization.
  • •Demonstrated experience across Enterprise, Government, and Service Provider sectors.
  • •Subject matter expertise in high-impact technologies such as Smart Buildings, Smart Cities, or Digital Government initiatives.
  • •Advanced proficiency in agile delivery methodologies and IT Service Management (ITSM), IoT, AI, and other technology trends; fluent Arabic required.
Experience:10+ yearsManagement consultingTechnology service deliveryEnterpriseGovernmentITSM
Education:Master's
Skills:Trusted advisoryCommunicationPresentationStrategic thinkingPrioritization
Languages:Arabic
Tech Stack:AgileIT Service Management (ITSM)IoTAIOrchestrationAutomationDigital technologiesTransformation programs

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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