Visitor Experience Specialist

Dubai Culture
United Arab Emirates
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Analysis","Coordination","Stakeholder management","Reporting","Research"]

Contribute to annual operating plans for visitor services by defining KPIs, initiatives, budgets, and associated policies and procedures. Analyze gaps and stakeholder needs, evaluate program and impact outcomes, and research sector best practices and international guidance. Coordinate internal and external engagement for senior management, oversee training and survey responses, and support innovative programs and international partner agreement reporting and risk mitigation.

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FursaFursa
Dubai Culture
Dubai Culture
2 weeks ago

Visitor Experience Specialist

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Last checked: 1 hour agoStatus: Live

Job Summary

Contribute to annual operating plans for visitor services by defining KPIs, initiatives, budgets, and associated policies and procedures. Analyze gaps and stakeholder needs, evaluate program and impact outcomes, and research sector best practices and international guidance. Coordinate internal and external engagement for senior management, oversee training and survey responses, and support innovative programs and international partner agreement reporting and risk mitigation.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Contribute to preparation of the annual operating plan for visitor services, including KPIs, targets, and related projects and budget needs.
  • •Participate in developing visitor-services policies, methodologies, and operating processes; propose performance indicators and follow their implementation and reporting.
  • •Study the visitor-services landscape to identify gaps, requirements, and challenges aligned with the sector strategy and future direction, using best practices and benchmarking.
  • •Review strategic and operational objectives and KPIs, analyze relevant stakeholders, and identify initiatives to advance visitor services within allocated budgets.
  • •Coordinate external participation and senior-management engagements, oversee training program execution, manage survey responses, evaluate partner organizations, and support international agreements reporting and risk planning.

Key Requirements

  • •5+ years of relevant practical experience.
  • •Bachelor’s degree in Business Administration, History, or Archaeology (or equivalent) from an accredited university.
  • •Ability to develop operating plans, KPIs, and measurable targets for visitor services.
  • •Strong capability to conduct in-depth sector research, analyze stakeholders, and identify opportunities and initiatives.
  • •Competence in reviewing and managing reports, agreements, and risk mitigation plans related to visitor services.
Experience:5+ years
Education:Bachelor's in Business Administration, History, or Archaeology
Skills:AnalysisCoordinationStakeholder managementReportingResearch

Company Brief

Dubai Culture
Dubai Culture & Arts Authority promotes and develops Dubai’s cultural sector through events, heritage preservation, arts programming, policy making, and support for cultural institutions to enhance the emirate’s creative ecosystem and cultural identity.
Industry: Government
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2008
WebsiteLinkedIn