CSR/Teller - Westnedge at Crossroads/Portage MI - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Product ManagementEducation: high_schoolSkills: ["Customer service","Professionalism","Ethical behavior","Sound judgment","Confidentiality","Initiative"]

Provide excellent customer service as a CSR/Teller, listening to customers’ needs, answering questions, and guiding them to the right financial partners. Handle customer issues professionally, maintain confidentiality, and follow risk and ethics policies. Manage daily office operations including cash handling and balancing records, and make appropriate referrals to bankers and business partners. Ensure actions and behaviors drive a positive customer experience.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

CSR/Teller - Westnedge at Crossroads/Portage MI - Full Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide excellent customer service as a CSR/Teller, listening to customers’ needs, answering questions, and guiding them to the right financial partners. Handle customer issues professionally, maintain confidentiality, and follow risk and ethics policies. Manage daily office operations including cash handling and balancing records, and make appropriate referrals to bankers and business partners. Ensure actions and behaviors drive a positive customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service by listening to needs, asking questions, and guiding customers to where their financial needs can be met.
  • •Follow up on customer questions, find solutions, and ensure timely communication.
  • •Perform daily office responsibilities and work with the platform team to maintain efficient office operations.
  • •Maintain accurate balancing records in line with policy and correct outages/enlist help as needed.
  • •Identify customer needs during outreach and make consultative referrals to bankers and business partners for tracking.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience or capability.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative with sound judgment in problem resolution.
Education:High School
Skills:Customer serviceProfessionalismEthical behaviorSound judgmentConfidentialityInitiative

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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