Ejecutivo de cuenta Jr

Aon
Mexico City
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Organization","Attention to detail","Case follow-up"]

Act as a key partner for insured clients during the Major Medical Expenses claims process. You’ll answer questions and guide clients through claim procedures, monitor claim status and related activities, and coordinate communication between clients, insurers, and internal teams to speed resolution. Maintain accurate case-management records in systems, provide a positive service experience, and collaborate with internal teams to identify improvements in claims support.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Aon
Aon
1 day ago

Ejecutivo de cuenta Jr

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Act as a key partner for insured clients during the Major Medical Expenses claims process. You’ll answer questions and guide clients through claim procedures, monitor claim status and related activities, and coordinate communication between clients, insurers, and internal teams to speed resolution. Maintain accurate case-management records in systems, provide a positive service experience, and collaborate with internal teams to identify improvements in claims support.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Support insured clients during the Major Medical Expenses claims process.
  • •Handle inquiries and provide guidance on the claims process.
  • •Monitor claim status and activities related to each case.
  • •Coordinate communication between clients, insurers, and other stakeholders to accelerate claim resolution.
  • •Maintain accurate, up-to-date information in case management systems and improve service processes with internal teams.

Key Requirements

  • •Degree completed or in final stage in Administration, Business, Finance, Insurance, International Relations, or related fields.
  • •Prior experience in customer service, user support, or administrative functions, preferably in insurers, brokers, or related sectors.
  • •Excellent verbal and written communication focused on serving customers and resolving problems.
  • •Strong organization, case follow-up, and ability to manage multiple activities with attention to detail.
  • •Proficiency with Microsoft Office and willingness to learn claims administration and customer service systems.
Experience:InsuranceCustomer service
Education:
Skills:CommunicationProblem-solvingOrganizationAttention to detailCase follow-up
Tech Stack:Microsoft Office

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor