Mural

4 weeks ago

Senior Customer Success Manager, Strategic Accounts

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead the post-sale strategy for a portfolio of high-value enterprise accounts, moving beyond reactive support to establish a predictable, value-driven operating backbone. Deeply understand customers’ business objectives, map use cases, and connect engagement rhythms to measurable outcomes. Build strategic partnerships across business units, drive behavioral adoption of the platform, and secure renewals and expansion.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Own the full lifecycle for approximately 15 strategic enterprise accounts, ensuring each milestone from kickoff to renewal is anchored in documented use cases and clear value realization.
•Maintain a disciplined cadence of strategic interactions (including structured 90-day reviews and impact assessments) focused on business outcomes.
•Conduct use-case discovery to surface new sponsors and partner with Sales to deliver qualitative and quantitative impact data for renewals and growth.
•Interpret usage data and behavioral trends to predict risk and expansion opportunities, deploying outcome-based playbooks.
•Partner with cross-functional teams to deploy journey-mapped enablement modules that translate learning into sustained behavioral adoption.

Travel: Low travel

Key Requirements

•5+ years of Enterprise SaaS Customer Success experience managing high-value, complex portfolios (ideally 10–25 Fortune 500 accounts).
•Exceptional consultative discovery and multi-threading skills; proven ability to build deep, trusted partnerships with cross-functional business leaders.
•Disciplined, process-oriented approach to execution with experience in a structured operating rhythm.
•Commercial acumen and a data-driven mindset; comfortable analyzing utilization trends and linking software adoption metrics to customer objectives.
•Familiarity with enterprise CS tools (e.g., Gainsight and Tableau) to maintain documentation and translate insights into actionable account plans.

Experience:5+ yearsEnterprise SaaSFortune 500Customer success

Skills:Consultative communicationStakeholder managementData-drivenBusiness acumenRelationship building

Languages:English

Tech Stack:GainsightTableau

Company Brief

Mural

Provides an AI-powered visual collaboration workspace for teams to run workshops, ideation, and guided visual methods—used by enterprises for remote facilitation, strategy, and design thinking.

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2011

Glassdoor: 2.7

Website LinkedIn Glassdoor

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Mural

4 weeks ago

Senior Customer Success Manager, Strategic Accounts

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Own the full lifecycle for approximately 15 strategic enterprise accounts, ensuring each milestone from kickoff to renewal is anchored in documented use cases and clear value realization.
•Maintain a disciplined cadence of strategic interactions (including structured 90-day reviews and impact assessments) focused on business outcomes.
•Conduct use-case discovery to surface new sponsors and partner with Sales to deliver qualitative and quantitative impact data for renewals and growth.
•Interpret usage data and behavioral trends to predict risk and expansion opportunities, deploying outcome-based playbooks.
•Partner with cross-functional teams to deploy journey-mapped enablement modules that translate learning into sustained behavioral adoption.

Travel: Low travel

Key Requirements

•5+ years of Enterprise SaaS Customer Success experience managing high-value, complex portfolios (ideally 10–25 Fortune 500 accounts).
•Exceptional consultative discovery and multi-threading skills; proven ability to build deep, trusted partnerships with cross-functional business leaders.
•Disciplined, process-oriented approach to execution with experience in a structured operating rhythm.
•Commercial acumen and a data-driven mindset; comfortable analyzing utilization trends and linking software adoption metrics to customer objectives.
•Familiarity with enterprise CS tools (e.g., Gainsight and Tableau) to maintain documentation and translate insights into actionable account plans.

Experience:5+ yearsEnterprise SaaSFortune 500Customer success

Skills:Consultative communicationStakeholder managementData-drivenBusiness acumenRelationship building

Languages:English

Tech Stack:GainsightTableau

Company Brief

Mural

Provides an AI-powered visual collaboration workspace for teams to run workshops, ideation, and guided visual methods—used by enterprises for remote facilitation, strategy, and design thinking.

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2011

Glassdoor: 2.7

Website LinkedIn Glassdoor