NTT

4 weeks ago

MS Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide first-line managed services support for clients’ critical applications, including ERP and middleware. Monitor and manage application performance, respond to service requests, and resolve low-complexity incidents while escalating as needed to meet SLAs. Execute approved maintenance activities like patching and configuration changes, support clients via phone or chat, and maintain knowledge articles. Contribute to optimization through automation and process improvements, and occasionally support disaster recovery implementation and testing.

Location: Indonesia

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Monitor and manage client applications and respond to service requests.
•Proactively identify, investigate, and resolve application incidents to ensure SLA compliance.
•Provide first-line support, ensuring issues are resolved or escalated as needed.
•Execute approved maintenance activities such as patching and configuration changes.
•Support clients via phone or chat and create/update knowledge articles; contribute to automation and process improvements.

Key Requirements

•Entry-level experience managing platforms such as Windows Server Administration, Linux Server Administration, virtualization administration, server hardware, and storage administration.
•Basic knowledge of infrastructure and technologies within supported technical domains (e.g., ERP, Windows, Linux, SQL, Oracle Middleware, and webserver).
•Strong planning skills to anticipate and adapt to changing circumstances.
•Client-focused mindset with ability to understand and prioritize client needs.
•Bachelor’s degree in information technology/computing or equivalent work experience.

Education:Bachelor's in information technology/computing

Skills:PlanningClient-focused mindsetCommunicationActive listeningPositive outlook

Tech Stack:Windows ServerLinuxVirtualizationServer HardwareStorage AdministrationERPSQLOracle MiddlewareWebserver

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT