Intercom

2 months ago

Senior IT Systems Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior IT Systems Engineer at Fin, focusing on evolving IT infrastructure with a strong emphasis on identity and access management, automation, and cloud-native operations. You’ll drive infrastructure-as-code projects, integrate AI tooling, and lead cross-organisational initiatives to improve security, compliance, and enterprise email deliverability using AWS, Okta, Google Workspace, and modern iPaaS tools.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

•Identify and solve automation and integration problems for team, org, and business
•Design, build, and maintain automations addressing IAM, endpoint management, security, compliance and deliverability
•Lead cross-organisational IT projects with infrastructure-as-code focus
•Promote automation and AI adoption through enablement and education to reduce friction
•Participate in beta testing of new features/tools to optimise the organisation

Pay and Benefits

Salary: USD 142,000 - 237,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityRsusPaid LeavePaid Parental

Key Requirements

•7+ years of experience as a Systems Engineer
•Strong problem-solving skills and data-driven mindset
•Proven track record of coaching junior teammates
•Good knowledge of a high-level programming language (e.g., Ruby, Python, Perl)
•Experience building and operating systems in the cloud (AWS, Okta, Google Workspace, Jamf Pro, Intune, Tines, Workato)

Experience:7+ yearsCloudAutomationIdentity and access managementEnterprise email deliverability

Skills:LeadershipProblem-solvingCommunication

Languages:English

Tech Stack:AWSOktaGoogle WorkspaceJamf ProIntuneTinesWorkatoRubyPythonPerl

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Intercom

2 months ago

Senior IT Systems Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

•Identify and solve automation and integration problems for team, org, and business
•Design, build, and maintain automations addressing IAM, endpoint management, security, compliance and deliverability
•Lead cross-organisational IT projects with infrastructure-as-code focus
•Promote automation and AI adoption through enablement and education to reduce friction
•Participate in beta testing of new features/tools to optimise the organisation

Pay and Benefits

Salary: USD 142,000 - 237,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityRsusPaid LeavePaid Parental

Key Requirements

•7+ years of experience as a Systems Engineer
•Strong problem-solving skills and data-driven mindset
•Proven track record of coaching junior teammates
•Good knowledge of a high-level programming language (e.g., Ruby, Python, Perl)
•Experience building and operating systems in the cloud (AWS, Okta, Google Workspace, Jamf Pro, Intune, Tines, Workato)

Experience:7+ yearsCloudAutomationIdentity and access managementEnterprise email deliverability

Skills:LeadershipProblem-solvingCommunication

Languages:English

Tech Stack:AWSOktaGoogle WorkspaceJamf ProIntuneTinesWorkatoRubyPythonPerl

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn