Senior IT Systems Engineer

Intercom
San Francisco
Workplace: HybridFull timeUSD 142,000 - 237,000 annuallyFunction: IT Operations (Systems/Network Admin)Experience: 7+ yearsSkills: ["Leadership","Problem-solving","Communication"]

Senior IT Systems Engineer at Fin, focusing on evolving IT infrastructure with a strong emphasis on identity and access management, automation, and cloud-native operations. You’ll drive infrastructure-as-code projects, integrate AI tooling, and lead cross-organisational initiatives to improve security, compliance, and enterprise email deliverability using AWS, Okta, Google Workspace, and modern iPaaS tools.

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FursaFursa
Intercom
Intercom
3 months ago

Senior IT Systems Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 minutes agoStatus: Live

Job Summary

Senior IT Systems Engineer at Fin, focusing on evolving IT infrastructure with a strong emphasis on identity and access management, automation, and cloud-native operations. You’ll drive infrastructure-as-code projects, integrate AI tooling, and lead cross-organisational initiatives to improve security, compliance, and enterprise email deliverability using AWS, Okta, Google Workspace, and modern iPaaS tools.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

  • •Identify and solve automation and integration problems for team, org, and business
  • •Design, build, and maintain automations addressing IAM, endpoint management, security, compliance and deliverability
  • •Lead cross-organisational IT projects with infrastructure-as-code focus
  • •Promote automation and AI adoption through enablement and education to reduce friction
  • •Participate in beta testing of new features/tools to optimise the organisation

Pay and Benefits

Salary: USD 142,000 - 237,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityRsusPaid LeavePaid Parental

Key Requirements

  • •7+ years of experience as a Systems Engineer
  • •Strong problem-solving skills and data-driven mindset
  • •Proven track record of coaching junior teammates
  • •Good knowledge of a high-level programming language (e.g., Ruby, Python, Perl)
  • •Experience building and operating systems in the cloud (AWS, Okta, Google Workspace, Jamf Pro, Intune, Tines, Workato)
Experience:7+ yearsCloudAutomationIdentity and access managementEnterprise email deliverability
Skills:LeadershipProblem-solvingCommunication
Languages:English
Tech Stack:AWSOktaGoogle WorkspaceJamf ProIntuneTinesWorkatoRubyPythonPerl

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn