Senior Manager, Support Excellence & Digital Services
United States
Workplace: RemoteFull timeUSD 150,500 - 215,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsEducation: bachelorsSkills: ["Ownership","Collaboration","Customer obsession","Bias for action","High-trust collaboration"]Lead support excellence and digital transformation initiatives that improve the end-to-end case lifecycle, self-service adoption, and customer outcomes. Own process optimization and Center of Excellence programs for operational readiness, while driving support enablement with cross-functional partners across Engineering, Operations, and Product. Use case trend analysis and operational metrics to deliver actionable improvements, and implement KCS knowledge management practices to reduce resolution times.
