Lead, Payment Operations Strategy & Automation

Wise
Singapore
Workplace: HybridFull timeSGD 11,800 - 15,300 monthlyFunction: Strategy & Corporate DevelopmentExperience: 6+ yearsSkills: ["Executive presence","Coaching","Storytelling","Roadmap ownership","Cross-functional collaboration","Stakeholder management"]

Lead Central Payment Operations, partnering with a Payment Defects & Incidents product-engineering squad to scale how Wise handles delayed, returned, misrouted, and agent-escalated payments. Own operational metrics like cost, first-resolution rate, defect rate, and operational loss. Co-shape the roadmap with product and engineering, design and ship AI-assisted workflows with evaluation and observability, and grow a leadership bench while representing the function across risk, compliance, analytics, and training forums.

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FursaFursa
Wise
Wise
3 days ago

Lead, Payment Operations Strategy & Automation

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead Central Payment Operations, partnering with a Payment Defects & Incidents product-engineering squad to scale how Wise handles delayed, returned, misrouted, and agent-escalated payments. Own operational metrics like cost, first-resolution rate, defect rate, and operational loss. Co-shape the roadmap with product and engineering, design and ship AI-assisted workflows with evaluation and observability, and grow a leadership bench while representing the function across risk, compliance, analytics, and training forums.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Strategy & Corporate Development
Seniority: Manager level

Key Responsibilities

  • •Own Central Payment Operations outcomes and scale core operational metrics (cost, first-resolution rate, defect rate, operational loss).
  • •Co-shape the roadmap with the Product Manager and Engineering Lead, bringing the operations voice into strategy and technical/product voice back into operations.
  • •Design and ship AI-assisted operational workflows, defining evaluation and observability foundations and validating scalable design patterns.
  • •Build the leadership bench by growing senior individual contributors and Technical Leads reporting to you into future leaders.
  • •Represent the function across Risk, Compliance, Analytics, Workforce Management, Quality, Training, Internal Audit, and PayOps leadership forums.

Pay and Benefits

Salary: SGD 11,800 - 15,300 monthly
Equity and Bonus:Equity

Key Requirements

  • •6+ years in operations, product-ops, or product roles in fintech/payments/high-growth tech with end-to-end domain ownership (problem → design → shipped outcome → measurable impact).
  • •Experience partnering with a Product Manager and Engineering Lead to co-shape a roadmap.
  • •Hands-on experience with at least one shipped AI/agent/LLM-driven workflow in an operational or product context.
  • •SQL and code literacy to use AI tools, work with data/code quickly, and validate outputs.
  • •Strong software development principles literacy to size effort vs impact and challenge engineering trade-offs.
Experience:6+ yearsFintechPaymentsHigh-growth techAI agentsLLMAgentic-ops
Skills:Executive presenceCoachingStorytellingRoadmap ownershipCross-functional collaborationStakeholder management
Languages:English
Tech Stack:SQLLLM APIsAgent frameworksPrompt/eval designObservabilityEvaluation frameworksHuman-in-the-loop

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
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