Senior Manager, Retail Excellence, Operations & Communications Northern Europe (m/f/d) - Hamburg

Pandora Group
Hamburg
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 7+ yearsSkills: ["Commercial mindset","Analytical problem-solving","Project leadership","Stakeholder management","Communication","Influencing"]

Lead retail workforce planning, sales analytics, and operational excellence across Northern Europe. Partner with HR and Sales leadership to drive staffing, succession, and talent development, while translating commercial KPIs into actionable decisions. Own retail compliance governance and risk indicators, and plan major regional sales events and leadership communications. Drive continuous process improvement and ensure consistent standards to deliver exceptional customer experiences and commercial results.

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FursaFursa
Pandora Group
Pandora Group
1 day ago

Senior Manager, Retail Excellence, Operations & Communications Northern Europe (m/f/d) - Hamburg

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Job Summary

Lead retail workforce planning, sales analytics, and operational excellence across Northern Europe. Partner with HR and Sales leadership to drive staffing, succession, and talent development, while translating commercial KPIs into actionable decisions. Own retail compliance governance and risk indicators, and plan major regional sales events and leadership communications. Drive continuous process improvement and ensure consistent standards to deliver exceptional customer experiences and commercial results.
Location: Hamburg
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead workforce planning and organizational effectiveness across Northern Europe, partnering with HR and Sales leadership.
  • •Own retail performance reporting, dashboards, and sales analytics, translating KPIs into actionable recommendations.
  • •Drive continuous improvement of retail processes, tools, and ways of working to ensure operational readiness and execution excellence.
  • •Lead retail compliance governance across the region, monitoring risk indicators, audits, inventory losses, and compliance performance.
  • •Plan and execute major retail and sales events and develop aligned communication strategies for leadership and change initiatives.

Pay and Benefits

Perks:Paid LeaveRemote WorkLearning BudgetGym MembershipPensionMeal AllowanceHome OfficeCommuter Benefits

Key Requirements

  • •7+ years of experience in retail, retail operations, sales operations, retail excellence, or a comparable field.
  • •Proven record leading cross-functional projects with measurable business impact in a fast-paced environment.
  • •Strong understanding of retail operations and performance management/commercial drivers.
  • •Experience working with senior stakeholders and leadership teams in complex retail environments.
  • •Strong project management, communication, and analytical problem-solving to translate data into action.
Experience:7+ yearsRetailRetail operationsSales operationsRetail compliance
Skills:Commercial mindsetAnalytical problem-solvingProject leadershipStakeholder managementCommunicationInfluencing

Company Brief

Pandora Group
The Pandora Group (Pandora A/S) is the world's largest jewelry brand, headquartered in Copenhagen, Denmark.
Industry: Luxury Goods
Headquarters: Copenhagen, Denmark
Website