Deputy Team Leader

Davies
United Kingdom
Workplace: HybridContractFunction: Administration & Executive AssistanceEducation: professionalSkills: ["Analytical","Problem-solving","Communication","Coaching","Mentoring","Organisation","Commercial awareness","Influence","Negotiation"]

Deputise for the Team Leader and help run a motor litigation operations unit, ensuring KPIs, SLAs, and client contractual requirements are met. Triage and allocate new instructions, liaise with the Legal Support Team, and act as first point of contact for client complaints in the Team Leader’s absence. Supervise and coach up to four file handlers, maintain quality and settlement benchmarks, and manage a reduced personal caseload while supporting auditing and claims processes.

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Davies
Davies
23 hours ago

Deputy Team Leader

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Last checked: 10 hours agoStatus: Live

Job Summary

Deputise for the Team Leader and help run a motor litigation operations unit, ensuring KPIs, SLAs, and client contractual requirements are met. Triage and allocate new instructions, liaise with the Legal Support Team, and act as first point of contact for client complaints in the Team Leader’s absence. Supervise and coach up to four file handlers, maintain quality and settlement benchmarks, and manage a reduced personal caseload while supporting auditing and claims processes.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Contract · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Deputise in the absence of the Team Leader and support them in achieving KPIs, SLAs, and client contractual requirements.
  • •Triage new instruction files and assist with allocation based on individual file handlers’ capability and financial authority/handling limits.
  • •Liaise with the Legal Support Team and others on queries relating to new instructions, and ensure prompt bill approval to support cash flow.
  • •Provide first point of contact for client complaints when the Team Leader is absent, taking action or escalating via Quality, Risk & Compliance and notifying relevant senior managers.
  • •Supervise and coach up to 4 file handlers, delivering a reduced personal caseload, ensuring compliance and quality, and supporting internal auditing, training, and recruitment when requested.

Key Requirements

  • •Qualified or CILEx level 7.
  • •Proficient in all stages of the litigation process of motor claims, with financial authority of £15,000.
  • •Highly developed knowledge of motor claims processes, systems, and procedures.
  • •Excellent analytical and problem-solving skills, with strong understanding of client protocols, strategies, and SLAs.
  • •Experience/knowledge of Motor Insurance Bureau (MIB) is preferred; ability to coach and mentor is required.
Education:Professional (JD, MD, etc.)
Skills:AnalyticalProblem-solvingCommunicationCoachingMentoringOrganisationCommercial awarenessInfluenceNegotiation

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
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