Customer Service Agent Part Time (Kansas City, MO, US)

American Airlines Group
Kansas City
Workplace: OnsitePart timeUSD 20.23+ hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Professional communication","Courtesy","Attention to detail","Adherence to procedures"]

Provide courteous, efficient, friendly customer service for American Airlines at the airport. You’ll handle passenger ticketing actions (issue/reissue/refund, book and confirm reservations), rebook passengers during irregular operations, process check-in and seat assignments, and manage vouchers and special assistance. Additional duties include boarding support, gate announcements, baggage transactions, document verification, training, and adhering to DOT/FAA/TSA and company policies while maintaining predictable on-site attendance.

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FursaFursa
American Airlines Group
American Airlines Group
1 day ago

Customer Service Agent Part Time (Kansas City, MO, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide courteous, efficient, friendly customer service for American Airlines at the airport. You’ll handle passenger ticketing actions (issue/reissue/refund, book and confirm reservations), rebook passengers during irregular operations, process check-in and seat assignments, and manage vouchers and special assistance. Additional duties include boarding support, gate announcements, baggage transactions, document verification, training, and adhering to DOT/FAA/TSA and company policies while maintaining predictable on-site attendance.
Location: Kansas City
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Issue, reissue and refund passenger tickets; book, ticket and confirm flight reservations.
  • •Rebook passengers on oversold flights and during irregular operations.
  • •Perform passenger check-in and seat assignments; rectify oversold seat assignments and issue upgrades.
  • •Handle passenger service tasks including vouchers and coordinating hotel accommodations, meals, and transportation.
  • •Assist with boarding and close-out procedures, including gate reader/scanner operations, boarding announcements, document delivery, and security/emergency response.

Pay and Benefits

Salary: USD 20.23 hourly
Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •High school diploma or GED (or international equivalent).
  • •Must be authorized to work in the U.S.
  • •Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting for company/security requirements.
  • •Must fulfill FAA criminal background checks for unescorted access privileges to airport SIDA areas (if applicable).
  • •Applicable valid driver’s license as required by local authorities and the ability to secure required airport authority/US Customs security badges (if applicable).
Experience:Customer serviceFast-paced environmentAirport operations
Education:High School
Skills:Customer serviceProfessional communicationCourtesyAttention to detailAdherence to procedures
Licenses:Valid driver’s license
Tech Stack:SabreInternal resources/systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn