IT Support Engineer

OKX
Kuala Lumpur
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Communication","Presentation","Facilitation","Problem-solving","Independent and collaborative work"]

Provide end-to-end IT support and day-to-day operations for company devices and office IT systems, with a focus on macOS and support for Windows, mobile devices, IP phones, and desktop equipment. Maintain office infrastructure (networking, VPN, Wi‑Fi, printers, CCTV, access control), monitor performance via dashboards, troubleshoot issues, and support server-room operations. Enable automation with AI tools, document SOPs for the service desk, and assist regional office IT rollouts and vendor coordination.

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FursaFursa
OKX
OKX
2 days ago

IT Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide end-to-end IT support and day-to-day operations for company devices and office IT systems, with a focus on macOS and support for Windows, mobile devices, IP phones, and desktop equipment. Maintain office infrastructure (networking, VPN, Wi‑Fi, printers, CCTV, access control), monitor performance via dashboards, troubleshoot issues, and support server-room operations. Enable automation with AI tools, document SOPs for the service desk, and assist regional office IT rollouts and vendor coordination.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Handle daily operation and maintenance of company laptops (macOS primary), Windows computers, mobile devices, IP phones, and other desktop IT equipment, including imaging, installation, configuration, updates, and troubleshooting.
  • •Maintain office IT systems such as IP phones, video conferencing and wireless presentation systems, printers, CCTV, access control, and support server-room operations, structured cabling, UPS, switches, access points, and inspections.
  • •Monitor and test office Wi‑Fi, wired networks, and VPN connections; troubleshoot network-related issues using dashboards and alerts.
  • •Collaborate with teams to identify AI/automation opportunities and deliver end-to-end solutions, improving troubleshooting, ticket handling, documentation, and reporting.
  • •Support regional offices with IT rollouts, new office setups, and on-site project delivery; manage vendors and coordinate equipment procurement, installation, maintenance, and technical support.

Pay and Benefits

Perks:Learning BudgetMeal AllowancesHealth Insurance

Key Requirements

  • •Bachelor’s degree or above in computer science, software engineering, networking, or a related field (preferred).
  • •At least 3 years of hands-on experience in IT support/IT engineering, preferably in large IT companies.
  • •Operation and maintenance experience across Windows, macOS, Wi‑Fi networks, VPN, and smart office systems.
  • •Basic server and network administration knowledge (e.g., Windows Server or Linux, virtualization, backup/restore, switches, VLANs, Wi‑Fi controllers, firewalls, VPN).
  • •Strong software engineering capability with Python (or equivalent) plus PowerShell or Bash, and comfort with Git, code review, and internal tools integrating with REST APIs.
Experience:IT supportNetworkingService deskEnterprise IT
Education:
Skills:CommunicationPresentationFacilitationProblem-solvingIndependent and collaborative work
Certifications:CCNAMicrosoftLinux
Languages:MalayEnglishMandarin
Tech Stack:MacOSWindowsIOSAndroidIP phonesCCTVAccess controlVideo conferencingWireless presentation systemsPrintersServer room operationsStructured cablingUPSSwitchesAccess pointsDashboardsAlertsWi‑FiWired networksVPN

Company Brief

OKX
Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Victoria, Seychelles
Founded: 2017
WebsiteLinkedIn