Customer Experience Advocate (Remote, Insurance Tech Startup)

Jerry
Orlando, Nashville, Dallas, Houston, Phoenix, Atlanta, Miami
Workplace: RemoteFull timeUSD 19 - 21 hourlyFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Teamwork","Work ethic"]

Handle inbound customer calls and help policyholders manage auto and home insurance through Jerry’s app. Deeply learn the insurance products and coverage options, solve problems to remove barriers to the right coverage, and process service requests such as policy documents and changes. Share customer feedback to improve the product, working as part of the Customer Operations team in a fast-paced, fully remote environment.

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Jerry
Jerry
2 days ago

Customer Experience Advocate (Remote, Insurance Tech Startup)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Handle inbound customer calls and help policyholders manage auto and home insurance through Jerry’s app. Deeply learn the insurance products and coverage options, solve problems to remove barriers to the right coverage, and process service requests such as policy documents and changes. Share customer feedback to improve the product, working as part of the Customer Operations team in a fast-paced, fully remote environment.
Location: Orlando, Nashville, Dallas, Houston, Phoenix, Atlanta, Miami
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Take great care of customers by anticipating what they need and helping with coverage gaps, discounts, and renewals.
  • •Answer inbound calls from customers shopping for auto/home/motorcycle policies and from policyholders needing changes.
  • •Deeply understand the product and insurance company panel to guide customers confidently.
  • •Problem-solve to remove barriers between customers and the right coverage.
  • •Process service requests, including vehicles, drivers, lienholders, and policy documents.

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401kPaid LeavePaid ParentalWellness Stipend

Key Requirements

  • •Prior experience in customer service, sales, or hospitality is a plus.
  • •Friendly, positive attitude and willingness to work as a team.
  • •Strong work ethic.
  • •Strong problem-solving skills.
  • •Strong communication skills.
Experience:InsuranceCustomer service
Skills:CommunicationProblem-solvingTeamworkWork ethic
Licenses:P&C insurance license

Company Brief

Jerry
Provides an AI-powered AllCar™ app that helps U.S. drivers compare and buy car insurance, manage maintenance and repairs, refinance loans, and access other car-ownership services through automated, data-driven workflows.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: Palo Alto, United States
Founded: 2017
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor