SpaceX

1 month ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Enterprise Account Manager for Starlink responsible for managing large, complex aviation agreements, serving as the primary point of contact, negotiating requirements, aligning technical and contractual terms, and driving revenue growth across assigned aviation customers. Travel up to 40% to support customer onboarding, operations, and regional events; requires strong relationship building and ability to operate independently to meet forecasted targets.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Be the primary point of contact for assigned aviation customers or verticals to resolve issues, negotiate requirements, coordinate technical and contractual changes, and maintain positive relationships
•As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
•Utilize technical expertise and industry knowledge to guide customers in achieving high levels of performance in the operation and maintenance of the Starlink system by monitoring, investigating performance, developing, and implementing corrective actions
•Serve as a customer advocate; maintain a positive attitude in a crisis environment, and must have the ability to work independently with minimal direction
•Helps implement airline and aircraft entry into service and growth plans. Providing training and guidance on issues related to operations, sales, installations, maintenance, reporting, and reliability

Travel: High travel

Pay and Benefits

Salary: USD 115,000 - 155,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceVisionDental401kEquityParential LeaveDisabilityLife InsurancePaid Leave

Key Requirements

•Bachelor's degree OR high school diploma/equivalency with 6+ years of account management or sales experience
•6+ years of professional experience in account management or sales
•6+ years working with customers to support a technical product or service
•Ability to travel up to 40% to support critical milestones and customer engagements
•Excellent written and verbal communication skills with the ability to craft professional presentations at all levels

Experience:6+ yearsCommercial aviationSatellite communicationsAerospaceStarlink

Education:Bachelor's

Skills:CommunicationRelationship-buildingNegotiationPresentationProblem-solving

Languages:English

Company Brief

SpaceX

Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn

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SpaceX

1 month ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Be the primary point of contact for assigned aviation customers or verticals to resolve issues, negotiate requirements, coordinate technical and contractual changes, and maintain positive relationships
•As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
•Utilize technical expertise and industry knowledge to guide customers in achieving high levels of performance in the operation and maintenance of the Starlink system by monitoring, investigating performance, developing, and implementing corrective actions
•Serve as a customer advocate; maintain a positive attitude in a crisis environment, and must have the ability to work independently with minimal direction
•Helps implement airline and aircraft entry into service and growth plans. Providing training and guidance on issues related to operations, sales, installations, maintenance, reporting, and reliability

Travel: High travel

Pay and Benefits

Salary: USD 115,000 - 155,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceVisionDental401kEquityParential LeaveDisabilityLife InsurancePaid Leave

Key Requirements

•Bachelor's degree OR high school diploma/equivalency with 6+ years of account management or sales experience
•6+ years of professional experience in account management or sales
•6+ years working with customers to support a technical product or service
•Ability to travel up to 40% to support critical milestones and customer engagements
•Excellent written and verbal communication skills with the ability to craft professional presentations at all levels

Experience:6+ yearsCommercial aviationSatellite communicationsAerospaceStarlink

Education:Bachelor's

Skills:CommunicationRelationship-buildingNegotiationPresentationProblem-solving

Languages:English

Company Brief

SpaceX

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn