Global Network Performance Lead, Emerging Product & GenAI
Kuala Lumpur
Full timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Relationship-building","Stakeholder management","Continuous improvement","Cross-functional collaboration","Intercultural skills","Organisation","Interpersonal skills","Decision-making"]Own and optimize network-wide performance for Emerging Products content moderation operations across in-house teams and outsourced BPO partners. Drive operational excellence using KPIs, performance and risk reporting, and data-driven planning. Lead global strategy execution, footprint and operating model development, and end-to-end RFP and contract lifecycle management (pricing, SLAs, renewals, amendments). Stay current on Trust & Safety and GenAI-enabled BPO trends and scale innovations through partners.
