IT Analyst, Site Infrastructure Support (m/w/d)

Eaton
Germany
Workplace: HybridFull timeFunction: Product ManagementExperience: 3+ yearsSkills: ["Adaptability","Learning ability","Troubleshooting","Compliance focus"]

Provide end-user IT support for Eaton site users, including setup, configuration, and troubleshooting of hardware, operating systems, and productivity software. Own incident/change/request and asset/problem ITSM processes to meet SLAs, and support local and enterprise initiatives. Help drive site digitalization and IIoT improvements, contribute to operational excellence, IT security, and infrastructure enhancements, and participate in audits, budget planning, compliance, and disaster recovery plan maintenance.

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Eaton
Eaton
3 months ago

IT Analyst, Site Infrastructure Support (m/w/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide end-user IT support for Eaton site users, including setup, configuration, and troubleshooting of hardware, operating systems, and productivity software. Own incident/change/request and asset/problem ITSM processes to meet SLAs, and support local and enterprise initiatives. Help drive site digitalization and IIoT improvements, contribute to operational excellence, IT security, and infrastructure enhancements, and participate in audits, budget planning, compliance, and disaster recovery plan maintenance.
Location: Germany
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide, configure, and support end-user hardware, operating systems, and productivity software.
  • •Troubleshoot and analyze causes for site-based IT system issues.
  • •Manage ITSM processes (incident, change, request, asset, problem) to meet SLAs.
  • •Support and help implement site digitalization and IIoT initiatives.
  • •Assist with audits, budget planning, compliance and data protection requirements, and maintain the IT disaster recovery plan.

Pay and Benefits

Perks:Paid LeaveLearning BudgetJobrad

Key Requirements

  • •Completed IT training/study or relevant professional IT experience.
  • •3 years of IT experience in an IT environment.
  • •Fluent in German and English.
  • •ITIL Foundations certifications and/or CompTIA A+ certifications are preferred.
  • •Knowledge of MS Windows and MS Office, plus end-user hardware support (PCs, laptops, mobile devices, peripherals) and basic IT infrastructure (network, servers, storage, phone systems).
Experience:3+ years
Education:
Skills:AdaptabilityLearning abilityTroubleshootingCompliance focus
Certifications:ITIL FoundationsCompTIA A+
Languages:GermanEnglish
Tech Stack:ITILITSMIncident ManagementChange ManagementRequest FulfillmentAsset ManagementProblem ManagementSLAsDisaster RecoveryMS WindowsMS OfficePCLaptopsMobile devicesPC peripheralsNetworkServersStorageTelephone systemsBarcode scanners

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn