Sonova

1 month ago

Specialist Customer Support & Business Intelligence (m/w/d) (Hannover, Germany)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Join Sonova's Advanced Bionics Customer Support team in Hannover to be the primary contact for patients, clinics, service partners and customers. You’ll handle inquiries, complaints and orders, support technical questions about cochlear implants and audio processors, and contribute to KPI reports and process improvements in a dynamic medtech environment.

Location: Hannover

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide telephone and written support for patients, clinics, service partners and end customers
•Handle complaints, returns and customer inquiries and coordinate appropriate solutions
•Assist with technical questions regarding cochlear implants, audio processors and accessories
•Process orders, quotes and invoices in SAP and CRM systems and communicate with health insurers
•Ensure high service quality through fast, professional support in a D2C environment

Key Requirements

•Completed commercial apprenticeship or equivalent qualification (e.g., Hörakustiker/Audiologe) or comparable qualification
•Experience in Customer Support, D2C environment, complaints management or telephone customer service
•Audiological/medical/technical background is advantageous
•Proficient in ERP and CRM systems, ideally SAP and Salesforce
•Strong service orientation with the ability to work independently, structured and solution-focused

Experience:HealthcareMedical devices

Education:Certification / Diploma

Skills:Customer serviceCommunicationProblem-solvingEmpathyTeamwork

Languages:GermanEnglish

Tech Stack:SAPSalesforceERPCRM

Company Brief

Sonova

Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website

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Sonova

1 month ago

Specialist Customer Support & Business Intelligence (m/w/d) (Hannover, Germany)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Hannover

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide telephone and written support for patients, clinics, service partners and end customers
•Handle complaints, returns and customer inquiries and coordinate appropriate solutions
•Assist with technical questions regarding cochlear implants, audio processors and accessories
•Process orders, quotes and invoices in SAP and CRM systems and communicate with health insurers
•Ensure high service quality through fast, professional support in a D2C environment

Key Requirements

•Completed commercial apprenticeship or equivalent qualification (e.g., Hörakustiker/Audiologe) or comparable qualification
•Experience in Customer Support, D2C environment, complaints management or telephone customer service
•Audiological/medical/technical background is advantageous
•Proficient in ERP and CRM systems, ideally SAP and Salesforce
•Strong service orientation with the ability to work independently, structured and solution-focused

Experience:HealthcareMedical devices

Education:Certification / Diploma

Skills:Customer serviceCommunicationProblem-solvingEmpathyTeamwork

Languages:GermanEnglish

Tech Stack:SAPSalesforceERPCRM

Company Brief

Sonova

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website