Client Relations Advisor - French Speaking (London, , GB)

Burberry
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Client relationship management","Communication","Empathy","Emotional intelligence","Problem-solving","Resilience","Organisation","Judgement","Discretion","Time management"]

Deliver an elevated luxury client experience by building trusted, long-term client relationships through personalised service across phone, email, live chat, and social channels. Own client contacts and escalations end to end, manage case resolution with accuracy and empathy, and provide concierge-style aftercare. Use specialist product expertise to offer tailored recommendations and identify opportunities that strengthen loyalty and commercial outcomes, while maintaining operational excellence and departmental objectives.

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Burberry
Burberry
1 day ago

Client Relations Advisor - French Speaking (London, , GB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Deliver an elevated luxury client experience by building trusted, long-term client relationships through personalised service across phone, email, live chat, and social channels. Own client contacts and escalations end to end, manage case resolution with accuracy and empathy, and provide concierge-style aftercare. Use specialist product expertise to offer tailored recommendations and identify opportunities that strengthen loyalty and commercial outcomes, while maintaining operational excellence and departmental objectives.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Deliver world-class luxury service across approved digital and communication channels, adapting communication to each client.
  • •Create highly personalised experiences using client preferences, purchase history, and prior interactions to tailor recommendations.
  • •Build and manage a portfolio of clients to support retention, engagement, and long-term loyalty.
  • •Take ownership of client cases from first contact through resolution, providing clear updates and handling enquiries and complaints.
  • •Maintain product expertise to provide styling guidance and recommendations, protect service integrity, and escalate potential risks in line with procedures.

Key Requirements

  • •Previous experience delivering elevated services, client relations, customer service, or a comparable client-facing environment.
  • •Fluency in English plus French is required.
  • •A genuine passion for luxury, fashion, product, and creating exceptional client experiences.
  • •Natural relationship-building ability to develop and manage a portfolio of clients with personalised, proactive contact.
  • •Strong communication and problem-solving skills, including resilience when handling complex complaints or emotionally sensitive situations.
Skills:Client relationship managementCommunicationEmpathyEmotional intelligenceProblem-solvingResilienceOrganisationJudgementDiscretionTime management
Languages:EnglishFrench

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn